One Call Services It All

Will came for my yearly maintenance performed a checkup and took his time. He was knowledgeable in my furnace and checked all around. I was happy to hear that my furnace did not need any parts or additional service. Happy customer

Excellent service! Very knowledgeable and efficient service.

David and Ryan and Bryan did a fantastic job with the rewiring of my house. They cleaned up and made things very easy

Chester was a very personable and helpful tech. The work was all completed with great care and expertise

When my 42-year-old central a/c system started giving me problems at the height of early August heat, Universal sent someone out expeditiously. The service tech was pleasant and professional and recommended replacement of the system. He didn't deny that components could be repaired or replaced, but he explained why full replacement would be the best option. We scheduled the system overhaul two days later. In that interval, i started having doubts, so I called Universal and spoke to the service rep, who was really patient with me and addressed all my questions. I decided to proceed with the replacement. On the actual day of replacement, several techs were at the house to remove the old handler and install the new system. Everyone was so professional and kind and went out of their way to make sure they kept my home clean. They checked in with me throughout the day to provide updates and get my input. It was truly a wonderful experience. The other great thing are the text updates – I got updates whenever any service tech was arriving to my home, including their name. Special thanks to Mike Fitzpatrick, Frank Cannata, Erik Trippett, Johnnatan Marquez, Matt Restituyo, and Jose Velasquez. They're a little pricier than other companies, but I have no regrets. The service and professionalism was top notch and absolutely worth it. I would not hesitate to utilize their services again.

Lawrence was an excellent technician. He explained everything thoroughly and did a great job!!

Melanie F was very professional, kind, and helpful. She took the time to explain everything clearly and made the whole experience easy and pleasant. Great service!

Will was beyond amazing. I truly enjoyed this authentic and genuine interaction. Please keep on being an awesome human being. Wifey you’re a lucky one! He’s great. Thank you, Will.

Visit from Universe was very nice! He came on time and was reassuring. I was a little nervous and he went right to work and explained all he had to do for my air conditioner! Very satisfying explanation!!! So I am going to have universe , do their job!!! Grateful !!! Today they finished and the crew that came were efficient as could be , Universe !!! Gets a Five star twice from me !!!

Highly recommend. Brian was friendly and professional

Prompt, friendly, professional, and a perfect HVAC replacement. Highly recommend this team.

Great work from a gentleman who knew what he was doing !

Anthony was a wonderful tech. He showed care and concern and was very polite.

The tech was great and very helpful!

Excellent service. Lawrence is the man.

On time, very friendly and knowledgeable

Anthony came on time and completed the job quickly and efficiently. Very professional. Highly recommend him.

Nick was responsive, courteous and competent . He explained what he was doing and cleaned the area he was working on. I'm very satisfied with his performance.

A plumber came quickly. Very professional & helpful. James fixed the problem. I am Very pleased with his work.

Knowledgeable kind courteous

Johnson arrived in time and checked evrryything..He did an excellent job.Thankyou

We are so thankful that Universe Home Services called to set up our yearly member maintenance care appointment. During the system checkup Will Earley detected a Carbon Monoxide leak from the Boiler. Will explained how dangerous this is and immediately shut down the system. He is very professional. He sat down with us and we purchased a new Boiler. He explained all our options for a payment plan. The Boiler was installed the next day! Excellent customer care. Thank you Keith Hurley, Nick,Quan and King did the installation. They were knowledgeable, hardworking, respectful and efficient. They worked well together. We were pleased with their performance. The installation went great from the beginning to end.

Awesome service. Came within time frame advised. Kept apprised of arrival time with a text. Very courteous and professional. Extremely satisfied with the technician and this Company. Note- this service is included in the contract, so actually no payment was made. Had to make a payment selection so selected lowest one. Again, the cost for the maintenance service is $0.

Melanie and Joe were fantastic and very competent. They can come back anytime when I need help.

Very good. JP is terrific – an asset to Universe Bob also did a great djob with Sean was excellent at problem solving But why did he put this over surge ?