One Call Services It All

Dean was pleasant and knowledgeable. Very professional.He explained future services that needed to be done . We also touched base on the new contract as well.

Chester was a wonderful service agent! He was friendly, knowledgeable and worked quickly!

Excellent and timely professional service for a problematic bathroom sink clog. In addition a corrosion issue was discovered in the clogged pipe that was on the verge of a major leakage into the vanity cabinet. It was addressed and repaired. This is why I'm giving Anthony and Universe a FIVE STAR rating!

Very professional and courteous. On time. I love their notifications as far as how and who is coming and at what time as well. Tracking them is great time saver. Unbelievable. Thnx guys!

I cannot say enough wonderful things about Universe Home Services. I knew I needed a hot water heater and my gas furnace was aging. I wasn’t sure whether I wanted a long-term or short-term solution but wound up upgrading to a complete tankless system.

From the moment Christopher visited to provide me with quotes to the last minute of their installation, they were stellar. I initially called Universe because of what others have written and I’m glad I did. Christopher answered my many questions for days while never pressuring me into a purchase. Benjamin, Justin and Spence spent the whole day at my house for the installation and again answered any questions I had with patience and knowledge. No detail was too small for them to attend to and they thoroughly tested and re-tested my system before they left. I have to highly recommend Universe for their professionalism, their knowledge and their willingness to make sure that the customer has all the information they need in order to make the right choice. Their warranties and finance plans were icing on the cake!.

Professional, transparent and through.
Always a pleasure dealing with Universe

Excellent service nicest technicians. No mess at all!
Use for all plumbing issues. Work guaranteed!! 5 Stars

Will cane punctually at 8 am as scheduled. He quickly diagnosed the problem with the relay. He then also found that the aquastat on my water heater was not functioning properly, which had been causing a problem i had noticed recently. He replaced both defective parts. Throughout the call he was cordial and efficient and explained everything to me completely. I would certainly give him 5 plus stars!

Universe home services was professional , curious and chester was informative and professional as well

Dean kept me informed while he serviced my central air unit. He was professional and friendly. He was efficient, knowledgeable and friendly.

Have used Universe for HVAC work and now a major plumbing job. Always on time. Always clear with what work will be done. Always go the extra mile to explain and answer questions. Friendly and knowledgeable technicians. Highly recommend Universe to any and all Long Island residents.

James was pleasant and friendly. He was very knowledgeable about my a/c unit. He took his time and explained what had to be done.

Service was on time and professional. Serviceman was courteous, friendly, and thorough. I am very happy with the service.

Worked diligent to resolve the issue that we had. Would highly recommend him .Thank you Nick B.

Professional, helpful, easy to speak with and knowledgeable. Thank you Keith.

Very good job! We will be warm with hot showers. .

Nike Sampson did our repair and did an awasome job. Very nice and a great guy

Anthony explained a few things to me so he was very helpful.

James was professional and efficient.

We bought and had installed our new a/c system last month. From the sales people to the installers we were so so pleased. There was no pressure from Mark our sales professional and the installation team worked so hard and were so caring and professional despite the temp being in the 90's. Last week we had problems with our system and within 24 hours a tech was there. It turned out to be a thermostat problem (Universe did not install the thermostat – it was there previously) but resetting it seemed to do the job. A few days later we lost cooling again and in less then 24 hours James came. It turned out that thermostat that was reset finally completely failed. James figured that out very quickly and replaced the thermostat and everything is fine. Again there was NOTHING wrong with the A/C – it was the previously purchased thermostat that failed. He took the time to check over everything to make sure there were no additional concerns and there weren't. The staff at the call center is caring, patient, professional and knowledgeable. Phones are answered quickly. I am so happy we decided to go with Universal and are so grateful to them.
A few days later we realized that it was time to replace ALL of our thermostats. We have 4. So we received an early morning call from Jimmy O that he was on his way. He and his assistant Eric were so friendly, caring, professional and efficient. They knew their stuff. After the work was done (replacing the thermostats and installing the C-wires) Jimmy took the time to set them up, help us download the appropriate APP on our phones, connect them to Alexa and patiently helped us navigate everything. He explained and re-explained as often as we needed and was so calm about it and unruffled. He stayed as long as we needed and remained patient and kind. A few hours after he left we had a question, called Universe and within a short time after that a supervisor called back and answered out question. I wish I remembered his name. I am still so very grateful
One year later….
We decided to relocate one of our thermostats from a wall near our kitchen to a different wall. It was very easy to make the appointment and David B, the electrician came to our home. He actually came earlier than the estimate window so called to make sure an earlier arrival would be okay. He evaluated the situation, came to what we feel was a fair price and immediately set to work. He made sure to explain everything, was kind, efficient, professional, friendly and definitely knew his stuff. He cleaned up after himself and was an absolute pleasure to work with. With this company we feel that we definitely get what we pay for and are very grateful.

Nick was amazing, very personable, while still being professional. Thanks for a great job well done.

Jake was very informative and was able to answer all of my questions.

Great technician !!!!!

Frank the technician was very thorough when servicing my a/c unit. He found some issues with the old unit. We were told that it's time for a new one. They put us right on the schedule the next day. The crew showed up first thing in the morning and started working right away. Thanks again to Ben, Keith and Justin for a great installation of the new a/c unit. You guys were neat and respectful of everything.

Dylan was extremely knowledgeable, helpful and very professional. He did a great job and universe is a company we use for heating and air conditioning. We highly recommend them

Excellent service and very personable. Very satisfied with him and his work.