One Call Services It All

Detailed and knowledgeable explanation of options to repair an older AC unit versus full replacement

I’m an NYC contractor, and I don’t typically call companies like this unless I’m out of options—but I’m glad I did in this case.

I had a sink issue where the garbage disposal needed replacing and the drain kept flooding my kitchen. I actually replaced the disposal myself, but I couldn’t get the drain to stop leaking. What should’ve been a simple fix turned into a week of frustration trying to find someone reliable—nothing but excuses and half-finished work from others.

I called Universe this morning, and they had someone out by noon. Everything was completed by 2 PM.

The dispatcher was extremely professional and empathetic, and even removed the dispatcher fee after I explained that I normally wouldn’t use services like this unless I had no other option. That alone went a long way.

Jeff Madonia did the work—he was efficient, professional, and got everything done in about 2 hours. He treated me like a fellow professional, but also had that easy, down-to-earth energy like an old college roommate you haven’t seen in years.

No headaches. No babysitting the job. No back-and-forth over pricing. Just clean, straightforward work.

Honestly, for something that should’ve been simple but turned into a hassle with other contractors, this was the complete opposite experience.

10/10.

If you don’t want to deal with the stress of chasing down unreliable handymen who might have to come back three times to fix the same issue, call these guys. They give you an honest price, get it done right the first time, and back their work with a warranty.

The service guy was very professional and fixed my issue quickly with no issues.

We had substantial electrical work done by Keith and a wonderful team of Trevor and Ryan. The three worked straight for almost 9 hours, and always with a smile and receptive to answering questions. They could be heard laughing with each other, too … a true collegial team. The work was done beautifully, and clean-up was thorough. Thank you, men.

The technician was very nice made sure everything was put back correctly and neatly and he reviewed my whole system. I’d like to thank him.

Technician very nice knowledgeable

The service provided by Bobby was excellent, he did a great job!!

Tech arrived on time,was courteous and installation was done in less time as anticipated,

Frank was great and explained my optiins well. Very professional

Had multiple Carrier A/C units installed. Marc is very knowledgeable and understands what the customer needs. Great guy and awesome company to work with.

Worked diligent to resolve the issue that we had. Would highly recommend him .Thank you Nick B.

Very Helpful

I called at 8:00 PM ON a Wednesday; And they arrived before 9:00 PM . Anthony was very professional and diligent.

Nick S. came to do the yearly service for my air conditioning. Nick is great and very up front which I like. After almost 17 years I need a new system. Ugh! He brought me outside and showed me all the reasons why it should be replaced. I could wait & see but didn’t want to risk it so Saturday I’ll be getting a new system. It just needs to be done. I was very happy Mick explained everything to me. He’s very knowledgeable & friendly.

NICK was truly professional and very friendly. Diagnosed the problem immediately. Very grateful for his service.

Great service

Annthony was very professional and knowledgeable, explained the issue and promptly replaced the bad parts in my gas burner

He showed us the filter that needed to be changed and to change every 1 to 2 months he was very nice excellence service Chester came to our house April 15. Very sweet man. He checked the compressor outside very knowledgeable. Very nice thank you.

Don’t under warranty. Quick and efficient. Pete was knowledgeable and polite.

Came within 6 hours from my initial phone call. Very knowledgeable about the ac unit. Repair was done. Very polite and professional.

Chris Seppe and his team were amazing!

We discovered 2 sewer line breaks during our home inspection and reached out to Universe to fix. They recommended installing 2 patches to fix the issue. Long story short, the patches didn’t hold and were unable to be removed, so our only option was to dig through the driveway and replace the broken piece of pipe. One day job on Monday and we are operational! We’ll need to wait a bit to pave, but due to the unique circumstances, Universe is handling the entire job at NO CHARGE!! Very rare to be taken care of in situations like this, high recommend for company/people with principles.

The technicians were amazing and fixed the problem quickly and left everything neat and clean! All great service men.

Happy with the installation. Very reliable, professional. So far, system is working well.

Excellent seeing! Amazing staff!

Thanks to Brandon for helping us and explaining what needed to be done for everything to work efficiently!