One Call Services It All

I was referred to Iniversr by a coworker when I mentioned I wanted to transfer from oil to gas. From my first call to schedule a appointment to meeting Jake the procrss has been flawless. The text introducing Jake with photo is a great pre introduction. Jake explained the process throughly and answered all of our questions. We have been met with several companoes and have decided to go with Universal for our transfer from oil to gas. Jake thank you for making our experience exceptional upto thos point in the process.

Universal came to the rescue! Lol, Christopher Seppe came for an estimate for a conversion, and as we walked down to the basement, we both stepped onto a puddle. My basement was literally flooding, the boiler overheated, and it was releasing massive amounts of water; it was a mess!! Chris jumped on it, stopped the boiler from leaking, and walked me through the conversion process. The price was right, the contract signed, and I got a temporary water heater the next day. Long story short, I am very thankful for the service and how everything worked out.

I hate calling an electrician, but Universe Home Services more than changed my mind. First, I needed service that day and they did it, no questions asked. When the technician Jimmy arrived, he explained what was needed and gave me a fair price. From the woman who took my call to Jimmy who did the repairs, everyone was friendly and very customer focused. Very happy with them and would absolutely recommend!

Steve Usher from Universe Home Services is very polite and knowledgeable and he is also very professional and I would highly recommend Universe Home Services

Johnson was just here to fix a problem with my gas furnace! Thank you so much Johnson! I was nervous w the loud noise, he found the problem and fixed it, efficiently, professionally, and so timely! I called last night, he was here early this morning. Thank you, Universe!! You still get 5 stars, even though you had to come back!! Peter was pleasant, kind and came early! The new part should be great. The fix was worth a try. Thank you, Universe!!

Christopher was very professional and very thorough I just became a customer of this company and I was extremely pleased with the boiler maintenance performed.

The company Universe were professional, knowledgeable and accommodating from estimate to install of my new AC system. The comfort consultant was patient with explaining what we needed and competitive and fair with pricing. The install team arrived exactly on time and got right to work. They were curtious and clean throughout the day, answered every question we had and explained the new system in detail before leaving. They also didn't leave a spec of debris behind from the house to the yard to the driveway. I would definitely recommend and use them again for any issue from HVAC to plumbing. It seems like they can do it all.

Rich was knowledgeable about our AC system and he explained clearly what he was doing and gave tips on ways to keep it running soundly. I would definitely want Rich to come back for future maintenance to our AC & heating systems.

Chester the technician was extremely professional. Clean and knowledgeable.

Carlos reviewed the existing conditions and discussed the pros and cons of the possible design options, from an installers perspective who services and maintains the equipment. Very helpful!

Professional, funny and politeness

Had water heater and furnace serviced, Nick Sperlazza and Nick Samson are great techs, very friendly and knowledgeable and helpful. Thanks Nicks!

Yes, the Service person, Nick S. Lwas efficient, knowledgeable, professional and courteous

Universe Home Services was great when our AC unit went out. Will, the technician, was also very efficient, helpful, and friendly. I would highly recommend them!

Came and gave estimate right away. Very knowledgeable.

I had a great experience with Johnathon from Universe Home Service for my AC repair. He was professional, friendly, and knowledgeable, and he took the time to explain the issue and make sure everything was working properly. The service was prompt and efficient, and I really appreciated his honesty and attention to detail. I would definitely recommend Johnathon and Universe Home Service to anyone looking for reliable AC repair service!

Best, most knowledgeable and courteous technicians for installations and repairs. Totally trustworthy.

Honestly, I was skeptical due to the price and upon reading negative reviews from other customers. But, Tony, the comfort advisor, definitely put me at ease by ensuring the job’s needs were met. The job was started and completed today, 9/17/26, by Mr. Espinal and Mr. Kelly. There was a third person whose name unfortunately I didn’t catch. I can surely say that the 3 gentlemen that performed the job were not only polite, but knowledgeable, neat, careful and considerate when performing and moving materials throughout my home. I hope that my review speaks for years to come as I make use of the waterless water heater. I hope to be able to use them for other future needs. Thank you Universe Home Services.

Will came for my yearly maintenance performed a checkup and took his time. He was knowledgeable in my furnace and checked all around. I was happy to hear that my furnace did not need any parts or additional service. Happy customer

Excellent service! Very knowledgeable and efficient service.

David and Ryan and Bryan did a fantastic job with the rewiring of my house. They cleaned up and made things very easy

Chester was a very personable and helpful tech. The work was all completed with great care and expertise

When my 42-year-old central a/c system started giving me problems at the height of early August heat, Universal sent someone out expeditiously. The service tech was pleasant and professional and recommended replacement of the system. He didn't deny that components could be repaired or replaced, but he explained why full replacement would be the best option. We scheduled the system overhaul two days later. In that interval, i started having doubts, so I called Universal and spoke to the service rep, who was really patient with me and addressed all my questions. I decided to proceed with the replacement. On the actual day of replacement, several techs were at the house to remove the old handler and install the new system. Everyone was so professional and kind and went out of their way to make sure they kept my home clean. They checked in with me throughout the day to provide updates and get my input. It was truly a wonderful experience. The other great thing are the text updates – I got updates whenever any service tech was arriving to my home, including their name. Special thanks to Mike Fitzpatrick, Frank Cannata, Erik Trippett, Johnnatan Marquez, Matt Restituyo, and Jose Velasquez. They're a little pricier than other companies, but I have no regrets. The service and professionalism was top notch and absolutely worth it. I would not hesitate to utilize their services again.

Lawrence was an excellent technician. He explained everything thoroughly and did a great job!!

Melanie F was very professional, kind, and helpful. She took the time to explain everything clearly and made the whole experience easy and pleasant. Great service!