WHY UNIVERSE

hvac Service Technician

OVERVIEW: Locates and diagnoses HVAC problems on residential equipment, conducts warranty services and quickly performs emergency repairs.

DUTIES AND RESPONSIBILITIES:

• Diagnose and repair HVAC units.
• Provide advice on the best solution for the customer.
• Sells products and services.
• Maintain communication with dispatch, your manager, parts, and installation teams.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Maintaining a clean and professional appearance.
• Having and maintaining a clean driving record.
• Participating in training allows you to grow and develop as a professional.
• Educating and assisting customers in choosing the best finance options and maintenance plans

QUALIFICATIONS FOR THE JOB:

• Having knowledge of HVAC codes and proper application; knowledge of proper electrical and HVAC safety.
• Ability to effectively communicate information and respond to customer questions.
• Ability to thrive in a fast-paced, customer-focused work environment.
• Ability to establish rapport with clients.
• Ability to read and understand documents such as policy manuals, safety rules, and procedure manuals.
• Ability to write routine reports and correspondence.
• Must have strong math skills.

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electrician

OVERVIEW: As a qualified candidate you will: install, maintain, and repair electrical control, wiring, and lighting systems.

DUTIES AND RESPONSIBILITIES:

• Complete all general electrical in-home service calls.
• Establish customer trust and rapport to provide the best options regarding the right products and services.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Understand your service criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as a professional and knowledgeable technician to gain new referrals andrepeat business.
• Work alongside customer service and dispatch to ensure the overall success of thebusiness.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, meetings and trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.

QUALIFICATIONS FOR THE JOB:

• Previous experience in related field.
• Valid Driver’s license with clean driving records.
• Ability to work independently.
• Must possess knowledge of mechanical and electrical codes.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent customer service skills.

REQUIREMENTS & SKILLS:

• Knowledge of local electrical codes and the ability to make on-the-job applications.
• Proven track record in electrical techniques including electrical hardware, junction boxesand circuit breaker units, trace lines, and reading wiring diagrams.
• Clean, safe driving record.
• Ability to pass a background check and drug test.
• Highly organized.
• Strong verbal and written communication skills.
• High integrity, exceptional communication, and social skills.
• Proven ability to make solid customer connections and relate with customers positively.
• Strong desire to improve professionally.
• Team player.

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