4.8
Based on 7331 reviews
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Don’t Let a Broken AC Leave You Without Cooling This Summer

You need air conditioning repair on Long Island. We are here to help.

Whether your air conditioner stopped cooling entirely, is blowing warm air, or is showing signs something is wrong, Universe Home Services is ready.

Our family-owned and -operated company has delivered trusted home comfort services since 1954, providing reliable solutions to enhance the efficiency and performance of your HVAC systems. With our trained and experienced technicians, paired with cutting-edge technology and a commitment to customer satisfaction, we ensure prompt and professional air conditioning repairs.

(516) 473-0202

HVAC technician beside open Universe Home Services van


24/7 Emergency AC Repairs

A cooling system that quits on the hottest night of a Long Island summer is not something you wait on until morning.

July and August regularly push heat indexes past 95 degrees, and a home without air conditioning in those conditions becomes unsafe quickly, especially for young children and older family members.

Universe offers 24/7 emergency AC repair across Long Island, and the technician who arrives comes stocked for your specific system rather than placing a parts order after the fact.


Your Long Island Cooling Team

Nassau and Suffolk County homeowners have called Universe when their AC went out for decades, and outdoor units across Long Island deal with salt air from three sides of the island plus months of continuous operation that push cooling equipment harder than most manufacturer specs assume.

Serving Long Island since 1954 means our technicians know how postwar housing stock, older ductwork, and coastal corrosion all factor into the calls we handle across Levittown, Hicksville, Huntington, and Babylon, and that knowledge shows up in how fast a diagnosis actually lands.

Years in Business

Satisfaction Guaranteed

Emergency Service

Homes Serviced Annually

(516) 473-0202

Universe’s AC Repair Process

From your first call to the moment your home is cool again, the path forward is straightforward.

Call or reach out online and describe what the AC is doing. Most AC repair calls across Long Island get same-day service, and no-cooling emergencies get immediate dispatch.

Your technician arrives on time, inspects the full system, and identifies the root cause rather than the surface symptom. You hear exactly what was found in plain terms.

After you hear your options and the cost before any work begins, the approved repair is completed using quality parts, and the system is run through a full performance check to confirm it is cooling correctly before your technician leaves.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7331 reviews
Anthony Krachenfels from Universe Home Service was very professional and knowledgeable. He was honest about the situation and mentioned that he could have charged for opening up the ceiling to find out the problem, but since it wasnโ€™t a plumbing issue and not his area of specialty, he chose not to charge for that work. I really appreciate and respect his honesty.

He cleaned up really nicely afterwards.

He also recommended a reliable company for the necessary repairs, and they did a great job. If anything else comes up in the future, I will definitely be calling Universe Home Service again.
Great service, great technicians
Excellent service from start to finish. James Davan was professional, knowledgeable, and took the time to explain everything clearly. arrived on time, worked efficiently, and made sure everything was running perfectly before leaving. Pricing was fair and there were no surprises. Itโ€™s hard to find honest and reliable HVAC companies these days, but James definitely delivered. Highly recommend for anyone needing HVAC repair or installation!
it was one of the best experiences we have had as homeowners and we have been for 33 years and have had a few not so good. We were recommended and were told Universe was the best and we have to agree. Explained everything from the start, getting fininacing easy; they showed up when they were suppose to; cleaned up after it was definetly a 5 star experience. One more thing the workers could not have been more pleasant.
Very nice and knowledgeable. Frank went above and beyond!
Will was awesome!
Thank you for helping us replace our old system. Great job!
On time, professional and thorough.
A job well done!
Carl is the best He is efficient and clean very personable and comes quick and gets the job done with my oil burner
Nick was great. Above and beyond.
Bob Grillo the serviceman from Universe was very professional and found our issues with our AC unit rather quickly. I would absolutely ask Universe to send Bob Grillo to do any future repairs if ever needed. Universe kept us informed from the minute we made our appointment through completion. It is very helpful to give notice of the technician being on his way so we did not have to sit around waiting for him to arrive in a time window. Great service!
The technician was professional, friendly, knowledgable and informative.
David and Ryan and Bryan did a fantastic job with the rewiring of my house. They cleaned up and made things very easy
Frank B was on time, professional, very knowledgable and friendly. He examined my furnace and gave recommendations and options for an oil to gas conversion. I was happy with the service he provided and would highly recommend
Bob Grillo was a fantastic technician . Bob shared information about my air conditioning and heating systems that I was not aware of.
In general, Universe has been great. Highly recommended!!
We have a service contract with Universe for our burner and ductless air conditioners both of which universe installed. The install staff and maintenance are always prompt, knowledgeable and nice.
Ryan was very thorough and performed the included maintenance on my HVAC
System. Price was included in my warranty on installation.
Came within 6 hours from my initial phone call. Very knowledgeable about the ac unit. Repair was done. Very polite and professional.
The technician was on time and very patient to answered all my questions, and gave me some professional opinion/experience about our central AC.
Anthony explained the problem and how to avoid it going forward. He was very knowledgeable and professional, pleasant and kind!
Nick was A very pleasant man he fixed the pipe very quickly and he did a very good job.
We had a wiring problem with new thermostats. The team that was sent was very thorough and was able to trace out the wiring and resolve the problem. The technicians arrive exactly when I was told they were be here and I was impressed with the professionalism. I have a service contract with Universal which I will happily renew.
My experience was great! The technician Lawrence ran a series of test and quickly diagnosed my problem. Lawrence was friendly and explained every step he took. Highly recommended!!
Today Dean Renshaw was my tech.! He was just terrific.. took the time to explain everything.and took care of changing filters and thoroughly checking system.There was some billing confusion and he cleared that up too.
Vidal was excellent and professional. Fixed a plumbing/electrical issue with my oil burner.

Universe Home Services service vehicle for local home repairs

(516) 473-0202

Signs Your AC Needs Repair

Long Island’s combination of coastal salt air, summer humidity, and continuous seasonal operation creates failure patterns we see and solve every day.

Our technicians arrive prepared for your specific system, not a generalist running through a checklist.

A cooling system running without enough refrigerant cannot cool your home no matter how long it runs. Salt air on Long Island accelerates corrosion at refrigerant line connections, making slow leaks more common here than in most markets, and homeowners in Seaford, Wantagh, and Bellmore call us for this repair more than almost any other. Locating the source, repairing it, and recharging the system to spec restores full cooling capacity.

A coil that has iced over points to restricted airflow or a refrigerant problem, and Long Island’s summer humidity makes the symptoms worse before they get better. This is one of the more common AC repair calls we handle across Massapequa, Merrick, and East Meadow through July and August, and thawing the coil without finding the underlying cause means the ice comes back within days.

Outdoor AC units on Long Island deal with salt air year-round, which corrodes capacitors and contactors faster than in most markets. Homeowners in Oceanside, Baldwin, and Freeport see this failure regularly on systems exposed to south shore air, and testing and replacing the failed components before they leave the compressor unable to start is the difference between a quick fix and an expensive secondary failure.

When your air conditioner runs on its own schedule regardless of what you set, or the temperature in the house does not match what the thermostat reads, the problem may be the controls rather than the equipment. We see this often in Farmingdale, Plainview, and Syosset where multi-zone and newer smart thermostat installs introduce communication issues, and diagnosing at the source rather than replacing parts at random is what keeps the repair from turning into a guessing game.

Long Island’s summer humidity pushes significantly more moisture through an air conditioning system than in drier climates. A backed-up condensate drain forces water where it does not belong, which is a call we handle regularly across Levittown, Hicksville, and Bethpage where finished basement air handlers mean a clogged line shows up as water damage before anyone notices the drip. Clearing the line and confirming it is flowing freely before we leave is standard.

A failing blower motor shows up as weak airflow from the vents. The system runs but your home never catches up, no matter how long the air conditioner runs, and homeowners in Garden City, Westbury, and Uniondale call us for this repair when rooms start feeling uneven. Testing the motor, replacing it when needed, and checking for secondary duct restrictions compounding the problem gets airflow back where it should be.

Why Long Island Homeowners Trust Universe for AC Repair

Choosing who handles your AC repair in Garden City, Syosset, West Babylon, or anywhere across Long Island affects whether the job gets done right the first time.

Someone who knows this island’s homes and shows up ready is what separates a real fix from a callback.

Every AC repair Universe completes is performed by a certified HVAC technician. That matters when the work involves refrigerant handling, electrical diagnostics, and the kind of coastal-corrosion failure patterns that need experience to diagnose correctly the first time.

Most AC repair calls across Long Island are handled the same day, and when your home in Lindenhurst, Copiague, or West Babylon is 85 degrees and rising, waiting days for cooling service is not an acceptable answer.

You hear what was found and what it costs to fix before anything is touched, so the price you approve is the price on the invoice. No scope creep, no surprise add-ons when the work is complete.

Universe is a BBB Accredited Business, an Energy Star partner, and a Nexstar Network member, and every AC repair is backed by those standards.

(516) 473-0202


(516) 473-0202

Should You Repair or Replace Your AC?

When your AC needs a significant repair, replacement is a fair question to ask.

Both options get an honest read with no pressure in either direction, based on the system in front of us and what the next several cooling seasons look like.

Central AC systems typically last 10 to 15 years, and salt air and Long Island’s hard cooling seasons push outdoor equipment toward the shorter end of that range. A unit under 10 years old with an isolated failure is almost always worth repairing, while one past 12 to 15 years facing a significant repair is worth a real replacement conversation.

A second or third service call in the same season signals a system failing in stages. When repair costs approach half the cost of a new system, continued investment in aging equipment rarely makes financial sense versus stepping into a newer high-efficiency unit.

Rising cooling bills with no change in usage mean a system losing efficiency. PSEG Long Island rates run among the highest in the country, so an outdated system here costs significantly more every month than it would in most other markets, and a high-efficiency replacement pays back faster.

Visible corrosion on the condenser coil, a failed compressor, or a system requiring R-22 refrigerant that is no longer manufactured are signs a unit has reached the end of its practical life. Your technician gives you an honest assessment of what is actually in front of them before any decision is made.


Worry Less About Your Home with the Home Comfort Club

The Home Comfort Club is Universe’s whole-home membership, and it takes the stress out of home maintenance by covering the systems that keep your house running under a single plan.

Members get two pre-scheduled semi-annual maintenance visits, priority scheduling when you need service, no dispatch fee on work performed, and a 24-hour emergency service guarantee.

Your central AC sits alongside heating, furnaces, heat pumps, ducted and ductless mini-splits, and boilers in what is covered, with basic visual inspections on plumbing and electrical included so nothing important gets overlooked. Contact us to learn how the membership works.

Green Universe Van parked on the side of residential street


Other Services You May Need


Schedule AC Repair Across Long Island

When your AC is not working and you need it resolved today, Universe is ready.

Our technicians diagnose the problem, explain what they found, and complete a repair that gets tested before they leave, and whether you are in Farmingdale, Syosset, Port Jefferson, or anywhere across Long Island, every call gets the same thoroughness.

Contact our team for your AC repair. Free estimates are available on replacement if that is the direction the conversation goes.

Universe Home Services Technician near open van doors


Frequently Asked Questions About AC Repair

How do I know my AC needs repair and not just a filter change?

A dirty filter causes weak airflow, but it does not cause warm air, short-cycling, unusual sounds, or water around the unit. Change the filter first, and if the problem persists, something else is wrong. Signs that point to a real AC repair include an air conditioner that runs but does not cool the house, unit making sounds it never made before, or moisture showing up where it does not belong, all of which are calls we handle regularly on Long Island where coastal humidity compounds minor issues into bigger ones.

How quickly can you get to my home?

Most AC repair calls across Long Island are handled same-day, and for no-cooling emergencies from Wantagh and Copiague to West Hempstead and Dix Hills, 24/7 service means you are not left without air conditioning through the night. Home Comfort Club members receive priority scheduling, which matters most during the first real heat wave when every HVAC company on the island is getting slammed at once.

My system is 12 years old. Is it worth repairing?

It depends on what the technician finds. An isolated failure on a well-maintained 12-year-old system is often still worth repairing, while a pattern of failures, a failed compressor, or visible corrosion on outdoor equipment that has spent years in Long Island’s salt air changes that calculation. You get an honest answer based on what is actually in front of us, not a default push in either direction.

Will the repair cost change after the technician arrives?

No. Your technician diagnoses the problem, tells you what was found, and gives you the repair cost before touching anything. You decide whether to proceed, and the quoted price is what you pay on the invoice.

Does regular maintenance actually prevent AC breakdowns?

For most failure types, yes. A spring tune-up checks refrigerant levels, cleans coils, tests electrical components, and clears the condensate drain before the cooling season starts, and most of the failures we get called for in July and August would have shown up as a minor issue in April. Home Comfort Club members have this visit scheduled automatically so it does not get skipped.

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