4.8
Based on 7622 reviews
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Water heater installation and plumbing system maintenance

Cold Water Is Not a Minor Inconvenience. Universe Replaces Water Heaters Fast.

Running out of hot water in a home that depends on it is not something you plan for.

Universe Home Services replaces water heaters across Long Island, Rockland County & Bergen County, correctly sized for your household and installed right the first time.

You get a free in-home estimate, a clear recommendation based on your household’s actual hot water demand, and confirmed pricing before any work is scheduled. Contact us online for a free estimate today.

(516) 473-0202


Long Island, Rockland County & Bergen County’s Water Heater Replacement Team

When a water heater fails in Long Island, Rockland County & Bergen County, Universe is the call that gets it resolved.

Water heater replacement sounds simple. Disconnect the old one, put in a new one. But the failure modes are not always obvious until you get into it: a venting configuration that does not match the new unit, a gas line that needs upgrading, scale buildup from Long Island’s hard water that has already shortened the unit’s life and will do the same to the next one if nobody accounts for it.

Universe technicians know what to look for. As a PHCC member and BBB Accredited Business, we are accountable to standards that protect you from the shortcut version of this job.

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(516) 473-0202

Same-Day Water Heater Replacement on Long Island

A water heater does not fail at a convenient time.

No hot water is not a next-week problem. Universe offers same-day water heater replacement across Long Island, Rockland County & Bergen County, and 24/7 availability when the unit fails overnight or on a weekend. Your technician arrives ready to assess, select, and install. Not to take measurements and schedule a follow-up.

How Universe Handles Water Heater Replacement

Water heater replacement looks straightforward. Done incorrectly, it causes water damage, code violations, and early system failure. Here is what Universe’s water heater replacement actually involves.

A technician evaluates your existing unit, fuel source, venting configuration, available space, and your household’s actual hot water demand. Long Island’s notoriously hard water leaves scale buildup inside tanks that can affect how long a new unit lasts, and that gets factored into the recommendation. We walk you through tank and tankless options, capacity sizing, and fuel source considerations before anything is scheduled. You receive upfront pricing with a clear explanation of what goes in and why it fits your home. Same-day installation is available when the situation calls for it.

Your old unit is disconnected and removed, and the replacement is installed to manufacturer specifications and local plumbing codes, covering water connections, gas or electric supply, pressure relief valve, and venting. We test for leaks and confirm proper pressure before startup.

Your new water heater runs through a full startup cycle before we leave. You get a walkthrough of the temperature settings, the pressure relief valve location, and what to watch for in the first weeks of operation.

(516) 473-0202


What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7623 reviews
Mike
10 hours ago
These guys were great very professional and very knowledgeable!
Steven Moran
12 hours ago
We have used Universe several times in the past year or so and each time they were exceptionally good. They are professional and honest and knowledgeable. We had the same technician , Bob Grillo, for both a heating and cooling problem and he was great. Definitely recommend Universe
Steve Corso
15 hours ago
I had called Universe Home Services for my AC issues (unusual noise, and Smell). Universe sent two technicians (Ryan,M and Pete,M) who were Very knowledgeable, Polite, and explained my options in simple terms that I could make educated decisions with. ๐Ÿ‘
Our split system was removed and newly installed by a crew of professionals. On time, clean work, highly recommend.
Cindy kugler
2 days ago
Nick….amazing man. Tried everything to get my ac to work. Unfortunately I needed new system. Quick reliable and mindful of my property and home. Thank you…love the new unit and installed perfectly.
KMc Powell
2 days ago
They recently wrapped up some work at my house. They were knowledgeable, respectful and diligent with their work. I had complete confidence that they'd complete the job. Without a doubt, I'll recommend them to anyone that needs to convert from fossil fuel to natural gas.
Cathy Flamino
2 days ago
Prompt service , excellent technician.. Left the area clean also, appreciated.
michael draper
3 days ago
Jamie is very friendly, knowledgeable, and accommodating. Looking forward to getting my oil to gas conversion done by Universe!
Nick Copoulos
3 days ago
Vidal was very Professional..Thank You Universe!!!
mario diogo
3 days ago
Karl was great fixing my sewer line very professional
M Mannan
3 days ago
Excellent and truly impressive job.
Craig Columbo
5 days ago
Technician Dean R. from Universe Home Service was very helpful, knowledgeable, and professional in reprogramming my Weil-McLain Ultra 155 boiler after a power outage had caused it to not function. Universe Home Service was very attentive to my situation offering same day service, and arrived promptly after my initial call. The service center kept me aware of arrival times and options. I would recommend Universe Home Service for home services.
tom lombardo
5 days ago
We've used Universe for HVAC, Plumbing and Electrical needs over the years. Today, Electrician Sean replaced 2 center light switches that were problematic. He was promp and kept us apprised of issues. His work was first rate and professional.
Marcela Lopez
1 week ago
Excellent service, starting from the person that handles the calls. Technician Will E was the best, great customer service. Inspected my boiler and the whole heating system. Answer all my questions and was super nice. Definitely will call them back again.
Andrew Murch
1 week ago
Outstanding
Very timely and friendly service when I needed it most. Thank you team!
I had a great experience with Universe over the past few days. After a burst water pipe in the kitchen I reached out to them and they were in my house almost immediately. After stabilizing the situation they helped coordinate a restoration contractor who also responded fast. After the cleanup Universe repaired the pipe which was in the concrete floor slab and then got all systems up and running again. Brandon and Brian from Universe did a timely and thorough job, explaining each step involved and helping to ease a stressful situation. They also helped handling the insurance claims. I highly recommend Universe- they were terrific!
Adam
2 weeks ago
Had water heater serviced, Nick Sperlazza is a great tech, very friendly and knowledgeable and helpful. Thanks Nick!
Excellent company and great workers I had the pleasure of having Dean R and Nelson H quick work and honest work
Island Sun
3 weeks ago
Absolutely fantastic! Jamie was outstanding as well as Keith and Ben! I'm a first time homeowner and Jamie went way above and beyond helping me get my mini splits furnace and on demand hot water heater. Keith was very informative and helpful when giving me my electric service quote and Ben was great when he and his crew (Fritz among many others) came to install everything! Also, the customer service employees are very nice and do a really good job. When I bought this home knowing I needed these things immediately I did a lot of review reading and once I came to Universe and read how happy people were I knew this was who I was going to go with.
Paul Reh
4 weeks ago
I received a quote on replacing an older existing central air conditioning for my home last summer from Frank Barczik. I didnโ€™t decide to purchase at that time. Last week an emergency situation developed and I called Frank. He quickly and professionally sent me a new quote. I decided to go ahead with the replacement. He stopped by to double check everything. Universe was able to have an installation crew at my home the next day. The crew worked neatly and diligently throughout the day to install the system by 5 pm. Frank stopped by midday to check on everything. The installers were polite and knew what they were doing. I am very satisfied with the work that was done. If you want a professional job done right the first time with a great company that stands behind their work, choose Universe.
Mary Vargas
4 weeks ago
Connor Tomaszewski is one of the best technicians out there and the only one who truly knows Navien boilers inside and out. His work is outstanding, and he is always professional, knowledgeable, and reliable. I highly recommend him to anyone looking for top-quality service!
Craig Livingston
4 weeks ago
We recently hired Universe for our oil to gas conversion, along with some related work. Everyone who worked on these projects was professional and a pleasure to deal with. In particular, Nikki LaCava did a wonderful job coordinating the work and assisting with our permits and other required paperwork. Brian Gerle and Hayden Muttee did a fantastic job installing the gas piping for the project, while Sal Tarantino and his crew (Hayden Muttee and Nick DiGiacomo) also did fantastic and efficient work removing our old furnace and hot water heater and installing the new equipment. Additionally, Christopher Martin did a great job fixing an interim problem with our old hot water heater before the final conversion was completed. Thanks to you all for a job very well done – each one of you deserves a five-star review! Thank you again for everything, Craig and Claudine Livingston
Paula Condit
1 month ago
Dawid Boroch and Tyler Quintero came to upgrade my electric, replace box inside and outside. Fantastic job done. Neat clean and knowledgeable. Explained all! Very happy with Universe
JG
1 month ago
June 2026 The pump from my washing machine decided to stop working a few nights ago. What a disaster! Thank goodness I had the gizmo on the floor that starts beeping when water hits it because it could have been a lot worse. The water in the pump kept pouring out until it was empty. I called Universe and Melanie F. came over. She evaluated the situation and made plans to come back the following day to install a new pump. I was so impressed with Melanie. Her recommendations on the new pump worked out great. I was so pleased with Melanie's professionalism and knowledge that she's coming back soon to install the automatic water main shut off when it senses a leak. Once again I highly recommend Universe and Melanie F.! April 2026 Nick S. came to do the yearly service for my air conditioning. Nick is great and very up front which I like. After almost 17 years I need a new system. Ugh! He brought me outside and showed me all the reasons why it should be replaced. I could wait & see but didnโ€™t want to risk it so Saturday Iโ€™ll be getting a new system. It just needs to be done. I was very happy Nick explained everything to me. Heโ€™s very knowledgeable & friendly. I would also like to acknowledge the following employees from Universe who all had some part of the installation of my furnace, compressor and humidifier. Everyone who came to my house were so friendly and respectful. The guys all explained what was being done. They also installed an Air Scrubber which purifies my system of spores, etc. The employees are Tommy Ercolano, Matt Drury, Carlos Caceros, Justin Quan-Soon, Jamell Smith and Karl Rindfleisch. All were fabulous. And I can't forget Chester Sacknievich who came back to fix an issue I was having and figured out the solution. Chester is great. I highly recommend Universe. Their employees go above and beyond!!

Universe Home Services service vehicle for local home repairs

(516) 473-0202

What Changes When You Replace Your Water Heater

Most homeowners wait until the tank fails. The ones who do not are glad they acted earlier.

An undersized or aging tank runs out of hot water because it was never right for the household, or because sediment buildup has reduced its usable capacity. A replacement sized correctly for your home and family eliminates the problem at the source rather than working around it.

Water heating accounts for a significant share of home energy use. A tank that is scaled with mineral deposits, insulated poorly, or simply past its efficiency rating is consuming more gas or electricity than it should to maintain temperature. A modern replacement unit closes that gap immediately.

A water heater tank that has corroded internally will eventually fail. When it does, the result is water damage to whatever is below or around it. Replacing a tank before it reaches that point is far less disruptive and less expensive than dealing with the aftermath of a failure.

Long Island homeowners replacing a conventional tank have the option to switch to a tankless system. Tankless units heat water on demand, eliminate standby heat loss, and last significantly longer than conventional tanks. They require adequate gas supply and proper venting, which your technician evaluates during the in-home assessment.

Why Long Island, Rockland County & Bergen County Homeowners Call Universe for Water Heater Replacement

Choosing the right plumbing contractor for your water heater replacement determines whether the job holds up and whether you have reliable support afterward.

Water heater work is a repeat business. You call the company that did it right the first time. That is why Universe has been getting those calls across Long Island, Rockland County & Bergen County since 1954.

Long Island water is hard. The mineral content accelerates scale buildup inside tanks and on heating elements, shortening system life and reducing efficiency faster than in softer-water areas. Your technician understands how local water conditions affect water heater performance and life expectancy, and factors that into the recommendation.

Universe operates with licensed master plumbers on staff and carries full insurance coverage across Long Island, Rockland County & Bergen County. Water heater replacement involves gas lines, water connections, and pressure systems. This is not a job where licensing is optional.

The estimate costs you nothing. It covers your existing unit, your household’s hot water demand, available fuel source and venting options, and your choices. You know what goes in and what it costs before anything is scheduled.

Some households are better served by a conventional tank. Others benefit from going tankless. Universe lays out both options honestly and lets the specifics of your home and usage guide the recommendation, not the margin on a particular unit.

Water heater failures do not wait for business hours. Universe offers same-day replacement and 24/7 emergency availability across Long Island, Rockland County & Bergen County. Merrick, Smithtown, Valley Stream, Hauppauge: the same response no matter where you are on the island.

High-efficiency water heaters, particularly tankless units, frequently qualify for National Grid rebates on Long Island. Universe identifies what your installation qualifies for and manages the paperwork so you capture the savings without the administrative burden.

After your water heater is in and running, Universe remains your contact for service questions, maintenance, and anything that comes up with your plumbing system. One company, one call.


Maintain Your Water Heater with the Home Comfort Club

Even a new water heater benefits from consistent attention.

Hard water on Long Island deposits scale on heating elements and inside tanks at a rate that affects performance and shortens system life without regular maintenance.

The Home Comfort Club includes a basic plumbing visual inspection as part of your annual membership visits, giving your technician a chance to flag issues early. Membership also includes priority scheduling, a service discount, and no dispatch fee when a technician performs work.

Contact us to learn what the membership covers.

Green Universe Van parked on the side of residential street


Shower head spraying water in bathroom

(516) 473-0202

When Water Heater Replacement Is the Right Call

Most water heaters give you warning before they go. These are the signs worth taking seriously.

Conventional tank water heaters typically last 10 to 12 years. Long Island’s hard water accelerates that timeline by depositing scale on heating elements and corroding the tank lining faster than in areas with softer water. A unit past 10 years in Long Island, Rockland County & Bergen County is not simply aging. It is approaching the point where failure becomes a real possibility every time it cycles.

Discolored water coming from hot water taps points to internal tank corrosion. Once a tank corrodes from the inside, no repair addresses the root cause. Flushing the tank may provide temporary relief, but the corrosion continues. Replacement is the only lasting solution.

A leak at the base of a water heater tank is almost always internal corrosion that has worked through to the outer shell. This is not a connection or fitting issue. It means the tank has failed and needs to come out before the leak worsens and causes water damage to the surrounding area.

A water heater that takes significantly longer than it used to in order to reheat after a draw has lost efficiency. Scale on the heating element, a degraded anode rod, or general system wear all produce this result. In a household with consistent hot water demand, that slowdown causes real disruption throughout the day.



Schedule Your Water Heater Replacement

Replacement on your schedule is always better than replacement after a failure. Contact Universe Home Services to schedule your free water heater replacement consultation.

We assess your existing unit, explain your options, and give you straightforward pricing before any work begins. Contact us online or call to get on the schedule.

Universe Home Services Technician near open van doors


Frequently Asked Questions

How do I know if I need a tank or tankless water heater?

The right choice depends on your household’s hot water demand, your available gas supply, and your venting options. Tankless units work well for households with high or variable demand and adequate gas line capacity. Conventional tanks are simpler to install and better suited to homes where the gas supply or venting configuration does not support a tankless unit. Your technician evaluates both during the in-home assessment and gives you an honest read on which fits your situation.

How does Long Island’s hard water affect my water heater?

Long Island water is among the hardest in the New York metro area. Mineral deposits accumulate on heating elements and inside the tank, reducing efficiency and shortening system life. Homeowners on Long Island typically see water heaters reach the end of their useful life on the earlier end of the expected range. A water softener can extend equipment life, and Universe can evaluate whether one makes sense for your home during the same visit.

Can I replace my water heater the same day I call?

In most cases, yes. Universe carries common water heater units on our service vehicles and offers same-day installation across Long Island, Rockland County & Bergen County. For less common configurations or specialty units, your technician will give you a clear timeline during the assessment so you know exactly when to expect the work to be completed.

What happens to my old water heater?

Universe removes and disposes of your old unit as part of the replacement. You do not need to arrange separate disposal or haul anything out yourself. We handle the full removal, including draining the tank and disconnecting all connections, before the new unit goes in.

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