4.8
Based on 7689 reviews
powered by Google

National Grid Value Plus Installer
Energy Star
BBB Accredited Logo
PHCC Logo

Don’t Let a Broken AC Leave You Without Cooling This Summer

You need air conditioning repair on Long Island, Rockland County & Bergen County. We are here to help.

Whether your air conditioner stopped cooling entirely, is blowing warm air, or is showing signs something is wrong, Universe Home Services is ready.

Our family-owned and -operated company has delivered trusted home comfort services since 1954, providing reliable solutions to enhance the efficiency and performance of your HVAC systems. With our trained and experienced technicians, paired with cutting-edge technology and a commitment to customer satisfaction, we ensure prompt and professional air conditioning repairs.

(516) 473-0202

HVAC technician beside open Universe Home Services van


24/7 Emergency AC Repairs

A cooling system that quits on the hottest night of a Long Island, Rockland County & Bergen County summer is not something you wait on until morning.

July and August regularly push heat indexes past 95 degrees, and a home without air conditioning in those conditions becomes unsafe quickly, especially for young children and older family members.

Universe offers 24/7 emergency AC repair across Long Island, Rockland County & Bergen County, and the technician who arrives comes stocked for your specific system rather than placing a parts order after the fact.


Your Long Island, Rockland County & Bergen County Cooling Team

Long Island, Rockland County & Bergen County homeowners have called Universe when their AC went out for decades, and outdoor units across Long Island deal with salt air from three sides of the island plus months of continuous operation that push cooling equipment harder than most manufacturer specs assume.

Serving Long Island, Rockland County & Bergen County since 1954 means our technicians know how postwar housing stock, older ductwork, and coastal corrosion all factor into the calls we handle across Levittown, Hicksville, Huntington, and Babylon, and that knowledge shows up in how fast a diagnosis actually lands.

Years in Business

Satisfaction Guaranteed

Emergency Service

Homes Serviced Annually

(516) 473-0202

Universe’s AC Repair Process

From your first call to the moment your home is cool again, the path forward is straightforward.

Call or reach out online and describe what the AC is doing. Most AC repair calls across Long Island, Rockland County & Bergen County get same-day service, and no-cooling emergencies get immediate dispatch.

Your technician arrives on time, inspects the full system, and identifies the root cause rather than the surface symptom. You hear exactly what was found in plain terms.

After you hear your options and the cost before any work begins, the approved repair is completed using quality parts, and the system is run through a full performance check to confirm it is cooling correctly before your technician leaves.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7689 reviews
Angela Coloprisco
14 hours ago
Christopher was very professional and very thorough I just became a customer of this company and I was extremely pleased with the boiler maintenance performed.
Steve P
2 days ago
The company Universe were professional, knowledgeable and accommodating from estimate to install of my new AC system. The comfort consultant was patient with explaining what we needed and competitive and fair with pricing. The install team arrived exactly on time and got right to work. They were curtious and clean throughout the day, answered every question we had and explained the new system in detail before leaving. They also didn't leave a spec of debris behind from the house to the yard to the driveway. I would definitely recommend and use them again for any issue from HVAC to plumbing. It seems like they can do it all.
Phillip Matassa
3 days ago
Rich was knowledgeable about our AC system and he explained clearly what he was doing and gave tips on ways to keep it running soundly. I would definitely want Rich to come back for future maintenance to our AC & heating systems.
Lynn Katz
3 days ago
Chester the technician was extremely professional. Clean and knowledgeable.
Carlos reviewed the existing conditions and discussed the pros and cons of the possible design options, from an installers perspective who services and maintains the equipment. Very helpful!
Professional, funny and politeness
Adam
4 days ago
Had water heater and furnace serviced, Nick Sperlazza and Nick Samson are great techs, very friendly and knowledgeable and helpful. Thanks Nicks!
Grace Noll
4 days ago
Yes, the Service person, Nick S. Lwas efficient, knowledgeable, professional and courteous
Fred Goldberger
4 days ago
Universe Home Services was great when our AC unit went out. Will, the technician, was also very efficient, helpful, and friendly. I would highly recommend them!
Neal C
4 days ago
Came and gave estimate right away. Very knowledgeable.
Mona Ismail
5 days ago
I had a great experience with Johnathon from Universe Home Service for my AC repair. He was professional, friendly, and knowledgeable, and he took the time to explain the issue and make sure everything was working properly. The service was prompt and efficient, and I really appreciated his honesty and attention to detail. I would definitely recommend Johnathon and Universe Home Service to anyone looking for reliable AC repair service!
Carolyn Hecht
5 days ago
Best, most knowledgeable and courteous technicians for installations and repairs. Totally trustworthy.
Honestly, I was skeptical due to the price and upon reading negative reviews from other customers. But, Tony, the comfort advisor, definitely put me at ease by ensuring the jobโ€™s needs were met. The job was started and completed today, 9/17/26, by Mr. Espinal and Mr. Kelly. There was a third person whose name unfortunately I didnโ€™t catch. I can surely say that the 3 gentlemen that performed the job were not only polite, but knowledgeable, neat, careful and considerate when performing and moving materials throughout my home. I hope that my review speaks for years to come as I make use of the waterless water heater. I hope to be able to use them for other future needs. Thank you Universe Home Services.
Hector Raimundi
5 days ago
Will came for my yearly maintenance performed a checkup and took his time. He was knowledgeable in my furnace and checked all around. I was happy to hear that my furnace did not need any parts or additional service. Happy customer
Rochelle Slatz
5 days ago
Excellent service! Very knowledgeable and efficient service.
David and Ryan and Bryan did a fantastic job with the rewiring of my house. They cleaned up and made things very easy
Susan Frank
5 days ago
Chester was a very personable and helpful tech. The work was all completed with great care and expertise
TheCrojj
5 days ago
When my 42-year-old central a/c system started giving me problems at the height of early August heat, Universal sent someone out expeditiously. The service tech was pleasant and professional and recommended replacement of the system. He didn't deny that components could be repaired or replaced, but he explained why full replacement would be the best option. We scheduled the system overhaul two days later. In that interval, i started having doubts, so I called Universal and spoke to the service rep, who was really patient with me and addressed all my questions. I decided to proceed with the replacement. On the actual day of replacement, several techs were at the house to remove the old handler and install the new system. Everyone was so professional and kind and went out of their way to make sure they kept my home clean. They checked in with me throughout the day to provide updates and get my input. It was truly a wonderful experience. The other great thing are the text updates – I got updates whenever any service tech was arriving to my home, including their name. Special thanks to Mike Fitzpatrick, Frank Cannata, Erik Trippett, Johnnatan Marquez, Matt Restituyo, and Jose Velasquez. They're a little pricier than other companies, but I have no regrets. The service and professionalism was top notch and absolutely worth it. I would not hesitate to utilize their services again.
Lawrence was an excellent technician. He explained everything thoroughly and did a great job!!
Merly Barrios
6 days ago
Melanie F was very professional, kind, and helpful. She took the time to explain everything clearly and made the whole experience easy and pleasant. Great service!
Emia Hallie
6 days ago
Will was beyond amazing. I truly enjoyed this authentic and genuine interaction. Please keep on being an awesome human being. Wifey youโ€™re a lucky one! Heโ€™s great. Thank you, Will.
Visit from Universe was very nice! He came on time and was reassuring. I was a little nervous and he went right to work and explained all he had to do for my air conditioner! Very satisfying explanation!!! So I am going to have universe , do their job!!! Grateful !!! Today they finished and the crew that came were efficient as could be , Universe !!! Gets a Five star twice from me !!!
Laura Formes
7 days ago
Highly recommend. Brian was friendly and professional
John Foley
7 days ago
Prompt, friendly, professional, and a perfect HVAC replacement. Highly recommend this team.
Ethel Heftler
7 days ago
Great work from a gentleman who knew what he was doing !

Universe Home Services service vehicle for local home repairs

(516) 473-0202

Signs Your AC Needs Repair

Long Island, Rockland County & Bergen County’s combination of coastal salt air, summer humidity, and continuous seasonal operation creates failure patterns we see and solve every day.

Our technicians arrive prepared for your specific system, not a generalist running through a checklist.

A cooling system running without enough refrigerant cannot cool your home no matter how long it runs. Salt air on Long Island accelerates corrosion at refrigerant line connections, making slow leaks more common here than in most markets, and homeowners in Seaford, Wantagh, and Bellmore call us for this repair more than almost any other. Locating the source, repairing it, and recharging the system to spec restores full cooling capacity.

A coil that has iced over points to restricted airflow or a refrigerant problem, and Long Island’s summer humidity makes the symptoms worse before they get better. This is one of the more common AC repair calls we handle across Massapequa, Merrick, and East Meadow through July and August, and thawing the coil without finding the underlying cause means the ice comes back within days.

Outdoor AC units on Long Island deal with salt air year-round, which corrodes capacitors and contactors faster than in most markets. Homeowners in Oceanside, Baldwin, and Freeport see this failure regularly on systems exposed to south shore air, and testing and replacing the failed components before they leave the compressor unable to start is the difference between a quick fix and an expensive secondary failure.

When your air conditioner runs on its own schedule regardless of what you set, or the temperature in the house does not match what the thermostat reads, the problem may be the controls rather than the equipment. We see this often in Farmingdale, Plainview, and Syosset where multi-zone and newer smart thermostat installs introduce communication issues, and diagnosing at the source rather than replacing parts at random is what keeps the repair from turning into a guessing game.

Long Island’s summer humidity pushes significantly more moisture through an air conditioning system than in drier climates. A backed-up condensate drain forces water where it does not belong, which is a call we handle regularly across Levittown, Hicksville, and Bethpage where finished basement air handlers mean a clogged line shows up as water damage before anyone notices the drip. Clearing the line and confirming it is flowing freely before we leave is standard.

A failing blower motor shows up as weak airflow from the vents. The system runs but your home never catches up, no matter how long the air conditioner runs, and homeowners in Garden City, Westbury, and Uniondale call us for this repair when rooms start feeling uneven. Testing the motor, replacing it when needed, and checking for secondary duct restrictions compounding the problem gets airflow back where it should be.

Why Long Island, Rockland County & Bergen County Homeowners Trust Universe for AC Repair

Choosing who handles your AC repair in Garden City, Syosset, West Babylon, or anywhere across Long Island, Rockland County & Bergen County affects whether the job gets done right the first time.

Someone who knows this island’s homes and shows up ready is what separates a real fix from a callback.

Every AC repair Universe completes is performed by a certified HVAC technician. That matters when the work involves refrigerant handling, electrical diagnostics, and the kind of coastal-corrosion failure patterns that need experience to diagnose correctly the first time.

Most AC repair calls across Long Island, Rockland County & Bergen County are handled the same day, and when your home in Lindenhurst, Copiague, or West Babylon is 85 degrees and rising, waiting days for cooling service is not an acceptable answer.

You hear what was found and what it costs to fix before anything is touched, so the price you approve is the price on the invoice. No scope creep, no surprise add-ons when the work is complete.

Universe is a BBB Accredited Business, an Energy Star partner, and a Nexstar Network member, and every AC repair is backed by those standards.

(516) 473-0202


(516) 473-0202

Should You Repair or Replace Your AC?

When your AC needs a significant repair, replacement is a fair question to ask.

Both options get an honest read with no pressure in either direction, based on the system in front of us and what the next several cooling seasons look like.

Central AC systems typically last 10 to 15 years, and salt air and Long Island’s hard cooling seasons push outdoor equipment toward the shorter end of that range. A unit under 10 years old with an isolated failure is almost always worth repairing, while one past 12 to 15 years facing a significant repair is worth a real replacement conversation.

A second or third service call in the same season signals a system failing in stages. When repair costs approach half the cost of a new system, continued investment in aging equipment rarely makes financial sense versus stepping into a newer high-efficiency unit.

Rising cooling bills with no change in usage mean a system losing efficiency. PSEG Long Island rates run among the highest in the country, so an outdated system here costs significantly more every month than it would in most other markets, and a high-efficiency replacement pays back faster.

Visible corrosion on the condenser coil, a failed compressor, or a system requiring R-22 refrigerant that is no longer manufactured are signs a unit has reached the end of its practical life. Your technician gives you an honest assessment of what is actually in front of them before any decision is made.


Worry Less About Your Home with the Home Comfort Club

The Home Comfort Club is Universe’s whole-home membership, and it takes the stress out of home maintenance by covering the systems that keep your house running under a single plan.

Members get two pre-scheduled semi-annual maintenance visits, priority scheduling when you need service, no dispatch fee on work performed, and a 24-hour emergency service guarantee.

Your central AC sits alongside heating, furnaces, heat pumps, ducted and ductless mini-splits, and boilers in what is covered, with basic visual inspections on plumbing and electrical included so nothing important gets overlooked. Contact us to learn how the membership works.

Green Universe Van parked on the side of residential street


Other Services You May Need


Schedule AC Repair Across Long Island, Rockland County & Bergen County

When your AC is not working and you need it resolved today, Universe is ready.

Our technicians diagnose the problem, explain what they found, and complete a repair that gets tested before they leave, and whether you are in Farmingdale, Syosset, Port Jefferson, or anywhere across Long Island, Rockland County & Bergen County, every call gets the same thoroughness.

Contact our team for your AC repair. Free estimates are available on replacement if that is the direction the conversation goes.

Universe Home Services Technician near open van doors


Frequently Asked Questions About AC Repair

How do I know my AC needs repair and not just a filter change?

A dirty filter causes weak airflow, but it does not cause warm air, short-cycling, unusual sounds, or water around the unit. Change the filter first, and if the problem persists, something else is wrong. Signs that point to a real AC repair include an air conditioner that runs but does not cool the house, unit making sounds it never made before, or moisture showing up where it does not belong, all of which are calls we handle regularly on Long Island where coastal humidity compounds minor issues into bigger ones.

How quickly can you get to my home?

Most AC repair calls across Long Island, Rockland County & Bergen County are handled same-day, and for no-cooling emergencies from Wantagh and Copiague to West Hempstead and Dix Hills, 24/7 service means you are not left without air conditioning through the night. Home Comfort Club members receive priority scheduling, which matters most during the first real heat wave when every HVAC company on the island is getting slammed at once.

My system is 12 years old. Is it worth repairing?

It depends on what the technician finds. An isolated failure on a well-maintained 12-year-old system is often still worth repairing, while a pattern of failures, a failed compressor, or visible corrosion on outdoor equipment that has spent years in Long Island, Rockland County & Bergen County’s salt air changes that calculation. You get an honest answer based on what is actually in front of us, not a default push in either direction.

Will the repair cost change after the technician arrives?

No. Your technician diagnoses the problem, tells you what was found, and gives you the repair cost before touching anything. You decide whether to proceed, and the quoted price is what you pay on the invoice.

Does regular maintenance actually prevent AC breakdowns?

For most failure types, yes. A spring tune-up checks refrigerant levels, cleans coils, tests electrical components, and clears the condensate drain before the cooling season starts, and most of the failures we get called for in July and August would have shown up as a minor issue in April. Home Comfort Club members have this visit scheduled automatically so it does not get skipped.

Redeem Offer

Your Promotional Selection Has Been Applied!