Terms & Conditions

Universe Home Services is provided to you by Universe Home Services Holdings, LLC (260 Smith St, Farmingdale, NY 11735), also referred to below as “Universe,” “we,” or “us”. By accessing the website at universehomeservices.com (the “Website”) (the Website and any associated services and tools together constitute the “Services”), you agree to be bound by these Website Terms of Use (the “Terms”). If you do not agree to all of the Terms, please do not access or use the Services.

The Privacy Policy found at universehomeservices.com/privacy-policy applies to your use of the Services and tells you how we collect, use, and protect the information we may obtain from you.

BY USING, REGISTERING WITH, OR OTHERWISE ACCESSING OUR SERVICES, YOU GIVE US EXPLICIT CONSENT FOR THE COLLECTION, USE, DISCLOSURE, AND RETENTION OF YOUR PERSONAL INFORMATION BY US, AS DESCRIBED IN THESE TERMS AND IN OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO OUR POLICIES AND PRACTICES, PLEASE DO NOT USE OR ACCESS OUR SERVICES.

1. Use of the Services

We grant you the non-exclusive right to use the Services for your personal, non-commercial use, subject to these Terms. You are solely responsible for all content and information you submit via the Services and any consequences that may result. You must also comply with applicable third-party terms (e.g., your wireless provider’s terms if you access the Services via mobile).

Your right to use the Services will terminate immediately if you violate any provision of these Terms.

2. Restrictions on Use

As a condition of using the Services, you agree not to:

• Modify, copy, license, sell, or commercialize any part of the Services or its content;
• Transfer, lease, or sublicense your access to the Services;
• Use the Services in any way that disrupts the platform or interferes with other users;
• Upload or distribute viruses or harmful code;
• Violate intellectual property or privacy rights;
• Use the Services for illegal or fraudulent activities;
• Circumvent access restrictions or security features.

3. Fees and Payments

Some features or services may require payment. If applicable, prices will be disclosed at the time of purchase. Payments are non-refundable unless otherwise stated. We reserve the right to change our pricing or fee structure at any time with notice.

4. Intellectual Property

All content, features, and functionality on the Services—including text, graphics, logos, images, and software—is the property of Universe Home Services Holdings, LLC or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our written permission.

By submitting content or feedback to us, you grant us a non-exclusive, royalty-free, perpetual license to use it for any lawful purpose, including marketing and improvement of our Services.

5. SMS Communications

By providing your phone number to Universe Home Services Holdings, LLC, you consent to receive SMS (text) messages from us. These may include, but are not limited to:

• Appointment reminders
• Service confirmations and updates
• Important notifications related to your service
• Marketing and promotional offers

Message Frequency: Message frequency may vary. You may receive up to two messages per appointment or additional updates based on your services or interactions with us.

Opt-Out: You may opt out of SMS communications at any time by replying to any message with STOP, END, UNSUBSCRIBE, or CANCEL. Once you opt out, you will no longer receive text messages from us unless you opt back in.

Message & Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.

Customer Support: For help, you may reply HELP to any message or contact us at info@UniverseHomeServices.com.

Privacy Assurance: Universe Home Services Holdings, LLC does not sell or share your phone number or personal information with third parties for marketing purposes. Your information is used solely to provide relevant communications, as described in our Privacy Policy.

Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.

No Sharing of SMS Consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

6. Disclaimer of Warranties

We disclaim responsibility for any harm resulting from your use of the Services. The Services are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not guarantee continuous, error-free, or secure access.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages related to your use of the Services. If liability is found, it will be limited to the greater of $100 or the total fees you paid to us in the past 12 months.

8. Indemnification

You agree to indemnify and hold harmless Universe Home Services Holdings, LLC and its affiliates from any claims arising from your use of the Services, violation of these Terms, or violation of any law or third-party rights.

9. Security

We reserve the right to take any necessary steps to maintain the security and integrity of our systems and Services.

10. Changes to Services or Terms

We may update these Terms or any aspect of the Services at any time. If we make material changes, we will notify you by updating the effective date or through other reasonable means. Continued use of the Services constitutes acceptance of the new Terms.

11. Feedback

Any feedback or suggestions you provide to us may be used without restriction or compensation. You waive all moral rights to any feedback submitted through any channel.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in state or federal courts located in Nassau County, New York, and you consent to the personal jurisdiction of those courts.

13. Contact Information

Universe Home Services Holdings, LLC
260 Smith St
Farmingdale, NY 11735

Email: info@universehomeservices.com