Furnace Replacement in Baldwin, NY

Nick….amazing man. Tried everything to get my ac to work. Unfortunately I needed new system. Quick reliable and mindful of my property and home. Thank you…love the new unit and installed perfectly.

They recently wrapped up some work at my house. They were knowledgeable, respectful and diligent with their work. I had complete confidence that they'd complete the job. Without a doubt, I'll recommend them to anyone that needs to convert from fossil fuel to natural gas.

Prompt service , excellent technician.. Left the area clean also, appreciated.

Jamie is very friendly, knowledgeable, and accommodating. Looking forward to getting my oil to gas conversion done by Universe!

Vidal was very Professional..Thank You Universe!!!

Karl was great fixing my sewer line very professional

Excellent and truly impressive job.

Technician Dean R. from Universe Home Service was very helpful, knowledgeable, and professional in reprogramming my Weil-McLain Ultra 155 boiler after a power outage had caused it to not function. Universe Home Service was very attentive to my situation offering same day service, and arrived promptly after my initial call. The service center kept me aware of arrival times and options. I would recommend Universe Home Service for home services.

We've used Universe for HVAC, Plumbing and Electrical needs over the years. Today, Electrician Sean replaced 2 center light switches that were problematic. He was promp and kept us apprised of issues. His work was first rate and professional.

Excellent service, starting from the person that handles the calls. Technician Will E was the best, great customer service. Inspected my boiler and the whole heating system. Answer all my questions and was super nice. Definitely will call them back again.

Outstanding

Very timely and friendly service when I needed it most. Thank you team!

I had a great experience with Universe over the past few days. After a burst water pipe in the kitchen I reached out to them and they were in my house almost immediately. After stabilizing the situation they helped coordinate a restoration contractor who also responded fast. After the cleanup Universe repaired the pipe which was in the concrete floor slab and then got all systems up and running again. Brandon and Brian from Universe did a timely and thorough job, explaining each step involved and helping to ease a stressful situation. They also helped handling the insurance claims. I highly recommend Universe- they were terrific!

Had water heater serviced, Nick Sperlazza is a great tech, very friendly and knowledgeable and helpful. Thanks Nick!

Excellent company and great workers I had the pleasure of having Dean R and Nelson H quick work and honest work

Absolutely fantastic! Jamie was outstanding as well as Keith and Ben! I'm a first time homeowner and Jamie went way above and beyond helping me get my mini splits furnace and on demand hot water heater. Keith was very informative and helpful when giving me my electric service quote and Ben was great when he and his crew (Fritz among many others) came to install everything! Also, the customer service employees are very nice and do a really good job. When I bought this home knowing I needed these things immediately I did a lot of review reading and once I came to Universe and read how happy people were I knew this was who I was going to go with.

I received a quote on replacing an older existing central air conditioning for my home last summer from Frank Barczik. I didn’t decide to purchase at that time. Last week an emergency situation developed and I called Frank. He quickly and professionally sent me a new quote. I decided to go ahead with the replacement. He stopped by to double check everything. Universe was able to have an installation crew at my home the next day. The crew worked neatly and diligently throughout the day to install the system by 5 pm. Frank stopped by midday to check on everything. The installers were polite and knew what they were doing. I am very satisfied with the work that was done. If you want a professional job done right the first time with a great company that stands behind their work, choose Universe.

Connor Tomaszewski is one of the best technicians out there and the only one who truly knows Navien boilers inside and out. His work is outstanding, and he is always professional, knowledgeable, and reliable. I highly recommend him to anyone looking for top-quality service!

We recently hired Universe for our oil to gas conversion, along with some related work. Everyone who worked on these projects was professional and a pleasure to deal with. In particular, Nikki LaCava did a wonderful job coordinating the work and assisting with our permits and other required paperwork. Brian Gerle and Hayden Muttee did a fantastic job installing the gas piping for the project, while Sal Tarantino and his crew (Hayden Muttee and Nick DiGiacomo) also did fantastic and efficient work removing our old furnace and hot water heater and installing the new equipment. Additionally, Christopher Martin did a great job fixing an interim problem with our old hot water heater before the final conversion was completed. Thanks to you all for a job very well done – each one of you deserves a five-star review! Thank you again for everything, Craig and Claudine Livingston

Dawid Boroch and Tyler Quintero came to upgrade my electric, replace box inside and outside. Fantastic job done. Neat clean and knowledgeable. Explained all! Very happy with Universe

June 2026 The pump from my washing machine decided to stop working a few nights ago. What a disaster! Thank goodness I had the gizmo on the floor that starts beeping when water hits it because it could have been a lot worse. The water in the pump kept pouring out until it was empty. I called Universe and Melanie F. came over. She evaluated the situation and made plans to come back the following day to install a new pump. I was so impressed with Melanie. Her recommendations on the new pump worked out great. I was so pleased with Melanie's professionalism and knowledge that she's coming back soon to install the automatic water main shut off when it senses a leak. Once again I highly recommend Universe and Melanie F.! April 2026 Nick S. came to do the yearly service for my air conditioning. Nick is great and very up front which I like. After almost 17 years I need a new system. Ugh! He brought me outside and showed me all the reasons why it should be replaced. I could wait & see but didn’t want to risk it so Saturday I’ll be getting a new system. It just needs to be done. I was very happy Nick explained everything to me. He’s very knowledgeable & friendly. I would also like to acknowledge the following employees from Universe who all had some part of the installation of my furnace, compressor and humidifier. Everyone who came to my house were so friendly and respectful. The guys all explained what was being done. They also installed an Air Scrubber which purifies my system of spores, etc. The employees are Tommy Ercolano, Matt Drury, Carlos Caceros, Justin Quan-Soon, Jamell Smith and Karl Rindfleisch. All were fabulous. And I can't forget Chester Sacknievich who came back to fix an issue I was having and figured out the solution. Chester is great. I highly recommend Universe. Their employees go above and beyond!!

Our water heater unexpectedly had to be replaced after National Grid identified it as a safety concern before reconnecting our gas service. Needless to say, it was a very stressful and completely unexpected situation. From my very first phone call, everyone at Universe Home Services was kind, patient, and incredibly helpful. They understood the urgency and had a technician at my home much sooner than I expected. Jeff Madonia was outstanding. He took the time to thoroughly inspect everything, patiently answered every question I had, and never made me feel rushed or like I was inconveniencing him. He explained my options clearly, walked me through the estimates on his tablet, and made sure I understood everything before moving forward. Initially, it looked like the installation might have to wait until the following morning. I asked if there was any chance it could be done the same day, and Jeff immediately went to see what he could do. A few minutes later, he came back and told me they were going to make it happen that day. That level of customer service meant so much during a stressful situation. I also appreciated how respectful Jeff was while working in my home. Even when I had left the door unlocked while he was moving equipment in and out, he always knocked before coming back inside. That level of professionalism and respect stood out to me and made a stressful situation much easier. The entire experience, from the first phone call through the completed installation, was professional, efficient, and reassuring. Jeff’s kindness, knowledge, and willingness to go the extra mile made all the difference. Thank you, Jeff, and thank you to the Universe Home Services team.

I had an issue with my HVAC, and Universal was able to send someone out very quickly. Both Chester and Dawid were knowledgeable, professional, efficient, and very respectful of my home. They diagnosed and fixed the problem promptly, and the entire experience was smooth from start to finish. Thank you for your excellent service! I will definitely use Universal again in the future and highly recommend them.

Excellent work by Patrick for a light fixture and hard wiring for a video doorbell with chime.

Universe responded promptly to my service call and the technician was very friendly and knowledgeable. We had to wait a few days for the parts, but when it arrived (new sewage ejector pump) the repair was done quickly and everything worked perfectly.