4.8
Based on 7605 reviews
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Toilet in modern bathroom

When Your Toilet Needs Repair, You Need It Fixed Right

You use your toilet every day. When something goes wrong, you notice it immediately, and it does not get better on its own.

Whether your toilet runs constantly, flushes weakly, rocks at the base, or leaks onto the floor, it is not something that fixes itself.

Universe Home Services provides toilet repair across Long Island with licensed plumbers who diagnose the actual problem and fix it correctly the first time. Contact us online or call to get scheduled today.

(516) 473-0202


24/7 Emergency Plumbing Repair

A toilet that is overflowing or showing water at the base needs attention now, not tomorrow morning. Water damage compounds quickly, and a leak at the wax ring can soak into the subfloor before you notice it.

Universe provides 24/7 emergency toilet repair across Long Island, so the moment the problem is beyond what you can manage, a licensed plumber gets dispatched to stop the issue and complete the repair.

(516) 473-0202


Your Long Island Plumbing Team

Hard water is hard on toilet components. Nassau and Suffolk County mineral content wears down fill valves and flappers faster than most markets, which is why running toilets and base leaks come up so often on service calls here.

Universe has been handling toilet repair across Levittown, Wantagh, Merrick, and Freeport since 1954, and that experience with local water conditions means our plumbers recognize the wear patterns specific to this market rather than swapping parts until something works.

Years in Business

Satisfaction Guaranteed

Emergency Service

Homes Serviced Annually

(516) 473-0202

Your Toilet Repair, Step by Step

From your first call to a confirmed, properly functioning toilet, the path forward is straightforward.

Call or reach out online. We ask the right questions about what your toilet is doing, and most calls across Long Island get same-day service, with immediate dispatch for active leaks or overflows.

Your plumber arrives on time and starts by hearing what you have noticed: how long it has been running, whether it rocks, where the water is appearing. From there, the full fixture gets inspected. Tank components, flush valve, fill valve, flapper, supply line, wax ring, floor flange, and drain. The goal is the root cause, not the most visible symptom.

Once the diagnosis is complete, you hear what was found in plain language and receive the cost before any work begins. Once you approve, the repair is completed using quality parts, and your plumber flushes the toilet multiple times, checks for leaks at the base and tank, and confirms correct operation before leaving.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7605 reviews
Mary Vargas
2 days ago
Connor Tomaszewski is one of the best technicians out there and the only one who truly knows Navien boilers inside and out. His work is outstanding, and he is always professional, knowledgeable, and reliable. I highly recommend him to anyone looking for top-quality service!
We recently hired Universe for our oil to gas conversion, along with some related work. Everyone who worked on these projects was professional and a pleasure to deal with. In particular, Nikki LaCava did a wonderful job coordinating the work and assisting with our permits and other required paperwork. Brian Gerle and Hayden Muttee did a fantastic job installing the gas piping for the project, while Sal Tarantino and his crew (Hayden Muttee and Nick DiGiacomo) also did fantastic and efficient work removing our old furnace and hot water heater and installing the new equipment. Additionally, Christopher Martin did a great job fixing an interim problem with our old hot water heater before the final conversion was completed. Thanks to you all for a job very well done – each one of you deserves a five-star review! Thank you again for everything, Craig and Claudine Livingston
Paula Condit
4 days ago
Dawid Boroch and Tyler Quintero came to upgrade my electric, replace box inside and outside. Fantastic job done. Neat clean and knowledgeable. Explained all! Very happy with Universe
JG
5 days ago
June 2026 The pump from my washing machine decided to stop working a few nights ago. What a disaster! Thank goodness I had the gizmo on the floor that starts beeping when water hits it because it could have been a lot worse. The water in the pump kept pouring out until it was empty. I called Universe and Melanie F. came over. She evaluated the situation and made plans to come back the following day to install a new pump. I was so impressed with Melanie. Her recommendations on the new pump worked out great. I was so pleased with Melanie's professionalism and knowledge that she's coming back soon to install the automatic water main shut off when it senses a leak. Once again I highly recommend Universe and Melanie F.! April 2026 Nick S. came to do the yearly service for my air conditioning. Nick is great and very up front which I like. After almost 17 years I need a new system. Ugh! He brought me outside and showed me all the reasons why it should be replaced. I could wait & see but didnโ€™t want to risk it so Saturday Iโ€™ll be getting a new system. It just needs to be done. I was very happy Nick explained everything to me. Heโ€™s very knowledgeable & friendly. I would also like to acknowledge the following employees from Universe who all had some part of the installation of my furnace, compressor and humidifier. Everyone who came to my house were so friendly and respectful. The guys all explained what was being done. They also installed an Air Scrubber which purifies my system of spores, etc. The employees are Tommy Ercolano, Matt Drury, Carlos Caceros, Justin Quan-Soon, Jamell Smith and Karl Rindfleisch. All were fabulous. And I can't forget Chester Sacknievich who came back to fix an issue I was having and figured out the solution. Chester is great. I highly recommend Universe. Their employees go above and beyond!!
Vanessa Arnone
1 week ago
Our water heater unexpectedly had to be replaced after National Grid identified it as a safety concern before reconnecting our gas service. Needless to say, it was a very stressful and completely unexpected situation. From my very first phone call, everyone at Universe Home Services was kind, patient, and incredibly helpful. They understood the urgency and had a technician at my home much sooner than I expected. Jeff Madonia was outstanding. He took the time to thoroughly inspect everything, patiently answered every question I had, and never made me feel rushed or like I was inconveniencing him. He explained my options clearly, walked me through the estimates on his tablet, and made sure I understood everything before moving forward. Initially, it looked like the installation might have to wait until the following morning. I asked if there was any chance it could be done the same day, and Jeff immediately went to see what he could do. A few minutes later, he came back and told me they were going to make it happen that day. That level of customer service meant so much during a stressful situation. I also appreciated how respectful Jeff was while working in my home. Even when I had left the door unlocked while he was moving equipment in and out, he always knocked before coming back inside. That level of professionalism and respect stood out to me and made a stressful situation much easier. The entire experience, from the first phone call through the completed installation, was professional, efficient, and reassuring. Jeffโ€™s kindness, knowledge, and willingness to go the extra mile made all the difference. Thank you, Jeff, and thank you to the Universe Home Services team.
I had an issue with my HVAC, and Universal was able to send someone out very quickly. Both Chester and Dawid were knowledgeable, professional, efficient, and very respectful of my home. They diagnosed and fixed the problem promptly, and the entire experience was smooth from start to finish. Thank you for your excellent service! I will definitely use Universal again in the future and highly recommend them.
Anthony Hartmann
2 weeks ago
Excellent work by Patrick for a light fixture and hard wiring for a video doorbell with chime.
Michael Greer
3 weeks ago
Universe responded promptly to my service call and the technician was very friendly and knowledgeable. We had to wait a few days for the parts, but when it arrived (new sewage ejector pump) the repair was done quickly and everything worked perfectly.
howard valan
3 weeks ago
Tim the technician answered all my questions to my satisfaction and explained all my options thoroughly. His work solved my issue and he offered some insight into a replacement unit if I opted to do so.
Desiree Boucher
3 weeks ago
I had a great experience with Universe Home Services. I initially left a message on their call system and received a call back with 30 minutes from Laurie. I explained my concern and issue we were having with out Central AC and she was able to schedule service for that same day. I received text messages with arrival time, when the technician was on their way, and when they arrived at my home. Our service technician was Bob Grillo. He was super personable, kind and very thorough in his process. He answered all my questions and explained exactly what he was doing as he was troubleshooting. I had a great experience overall with the customer service as well as the job completion and would highly recommend Universe Home Services and Bob as the technician.
Danny Sutton from Sales was amazing.without him this was not possible.so kind and empathetic towards customer amazing service From the crew who was here to install the air condition Sean Dany Jared Brian Very professional polite and extremely knowledgeable They worked so efficiently and kept the area clean that you could not feel that a big job was completed after they left. I will recommend Universe home service to everyone out there who is looking for a reliable company.
shelly bansal
3 weeks ago
VERY. GOOD. SERVICES. THEY. COVER. GAURENTEE. FOR 5. YEARS. GOOD PRICE. TONY. ASHMAVI. THE. BEST. WHO. EXPLAINED. ALL DETAILS. AND. GIVE. GOOD PRICE. TOP. RATED. THANKS TO. UNIVERSAL. HOME. SERVICES
Scott Faucheux
3 weeks ago
We have used Universe now for a few installations, Anthony recently swapped out a toilet for us, cleared out a major blockage on a sewer line and Vidal just installed a whole house filtration system for us after our previous system failed on our 1929 house. They have been very polite, knowledgeable and efficient and have always given us fair and tiered options with pricing. We would highly recommend their services.
Justin Bridges
3 weeks ago
Micheal was a great technician, perfectly on time, fast detailed diagnosis, made quick work of the repair work, communicated everything. Universal did all my installations of all new HVAC and I always trust them with the maintenance.
Mario Sesso
1 month ago
Ac repair
Donna Cincotta
1 month ago
Kevin came to my home, evacuated the problem and detailed the situation to me. He ordered the new ductless equipment and installed it the next day. Kevin was professional, honest, neat and made sure the air conditioning was working properly. For my air conditioning units and repairs, I wouldnโ€™t go anyplace else.
The team was incredibly professional, friendly and worked efficiently to get the job done. I had a great experience
fran lucher
1 month ago
Came within reasonable time, fixed problem & checked for other possible issues.
William Funcheon
1 month ago
Dean, your technician is definitely an asset to your company. He was so thorough and kind. I canโ€™t say enough about him!
Laurence Andrews
1 month ago
I am pleased with the the service man that came out. He is very knowledgeable and professional
Donna Mckeon
1 month ago
Our service person Sean was great. Very knowledgeable and friendly. Answered all questions we had. Definitely will use Universe home services again
I canโ€™t say enough good things about Universe home services and repairs. We have been a customer of Universe for years. Recently we had a plumbing issue and they were wonderful. Jeff the plumber was very professional and a pleasure to work with. We have also worked with Marc on a gas conversion. He was very knowledgeable, professional, and helpful. Great company with quality people! Update June 2026 – another 5 stars for Universe Home Services and electrician Dawid Boroch. Dawid was very professional, knowledgeable, and his work is exceptional. He explained the scope of the job and answered our questions before beginning his work and walked us through the results afterwards. Dawid was an absolute pleasure to work with and we highly recommend him!
Marie kopczynski
1 month ago
Very professional Answer all my questions Did a great job
Ronald Goebel
1 month ago
Chester was the best service tech we ever had. A real credit to Universe-friendly, knowledgeable and thorough in his work
Elise Puig
1 month ago
From sales to installation I was confident that this was the company that would deliver!

Universe Home Services service vehicle for local home repairs

(516) 473-0202

Signs Your Toilet Needs Repair

Toilet problems show up in different ways depending on what is actually failing.

Our licensed plumbers find the actual cause rather than replacing parts at random.

A toilet that runs continuously after flushing is almost always losing water past a worn flapper, a failing fill valve, or both. Long Island’s hard water stiffens flappers and scales fill valve seats faster than in softer water markets, which is why this is one of the most common toilet repair calls we handle across Hicksville, Bethpage, and Plainview. Replacing the faulty components and confirming the tank seals and fills correctly stops the waste.

When your toilet does not fully clear the bowl on the first flush, the cause is usually clogged rim jets, a flapper that closes too quickly before enough water exits the tank, or a partial obstruction in the trap. We handle these calls regularly in Westbury, Mineola, and Garden City where hard water scale builds up inside rim jets over time, and identifying the specific cause rather than a blanket parts swap is what gets the flush back to full power.

Water at the base of your toilet, or a fixture that rocks when you sit on it, means the wax ring seal between the toilet and the floor flange has failed. We see this often in Wantagh, Seaford, and Bellmore where older installations have floor flanges that have corroded or shifted over time. Inspecting the flange before resetting the toilet matters because a flange sitting at the wrong height will cause the same failure again if it is not addressed.

When the fill valve will not shut off or the flush valve drains continuously into the bowl, your toilet is wasting water around the clock. Homeowners in Oceanside, Baldwin, and Freeport call us when they notice their water bill climbing with no explanation, and inspecting both valves and replacing the failing component is what stops the waste and brings the bill back down.

A handle that sticks, feels loose, or requires multiple attempts to complete a flush usually has a worn lift arm or a chain that is misaligned or too long. This is a common call in Massapequa, Merrick, and East Meadow where aging hardware starts to show after years of daily use, and adjusting or replacing the mechanism gets every flush reliable and the flapper seating fully after each use.

A hairline crack in the tank allows water to seep onto the floor and worsens with use. We handle these calls across Amityville, Lindenhurst, and Babylon where older fixtures are common, and an honest assessment of whether the tank can be replaced independently of the bowl and what that repair involves is more useful than a default recommendation to replace the entire fixture.

Why Long Island Homeowners Trust Universe for Toilet Repair

Choosing who handles your toilet repair in Garden City, West Babylon, Syosset, or anywhere across Long Island matters when the work involves floor flanges and drain connections.

A licensed plumber who gets it right the first time is what separates a real fix from a callback.

Every toilet repair Universe completes is performed by a licensed plumber. That matters when the work involves floor flanges, drain connections, and supply lines that require proper handling to avoid further damage to the subfloor or adjacent plumbing.

Most toilet repair calls are handled same day across Nassau and Suffolk County, and for active overflows or base leaks in Farmingdale, Lindenhurst, Huntington, Rockville Centre, or anywhere we serve, 24/7 service means you are not left managing the situation alone.

You hear what was found and what it costs to fix before any work begins, so the price you approve is the price on the invoice. No scope creep, no surprise add-ons when the work is complete.

Universe is a BBB Accredited Business and PHCC member, and every toilet repair is backed by those standards.

(516) 473-0202


(516) 473-0202

Should You Repair or Replace Your Toilet?

When your toilet needs a significant repair, replacement is a fair question to ask.

Both options get an honest read with no pressure in either direction, based on the fixture in front of us and what long-term reliable service looks like.

A crack in the toilet bowl cannot be reliably repaired. Porcelain does not hold under the stress of daily use and water pressure once it has cracked through, and replacement is the only option that restores a safe, watertight fixture.

A wax ring that fails once is a normal repair. When it fails repeatedly, the problem is usually the floor flange beneath it, and where aging plumbing has corroded the flange to the point where it no longer holds the toilet at the correct height or angle, replacing the wax ring without addressing the flange puts you back in the same situation within a year.

A toilet that continues to run after a flapper and fill valve have already been replaced usually has a flush valve seat that is pitted or warped and no longer accepting a clean seal. At that point the full flush valve assembly needs replacement, and depending on the age of the fixture, a full replacement may be the more cost-effective path.

Older toilet models sometimes use components that are no longer manufactured. When a failing part cannot be replaced with a compatible modern equivalent, replacement of the fixture is the only path to a toilet that can be properly serviced going forward.


Simplify Home Maintenance with the Home Comfort Club

The Home Comfort Club is Universe’s whole-home membership, and it is built to make staying on top of home maintenance simple.

Members receive two pre-scheduled semi-annual maintenance visits, priority scheduling when you need service, no dispatch fee on work performed, and a 24-hour emergency service guarantee.

Central heating and cooling, furnaces, heat pumps, boilers, and ducted and ductless mini-splits are covered, with basic visual inspections of plumbing and electrical catching worn fixtures and early wear before they turn into the kind of breakdown that damages your floor. Contact us to learn how the membership works.

Green Universe Van parked on the side of residential street



Schedule Toilet Repair Across Long Island

When your toilet is not working and you need it fixed today, Universe is ready. Our licensed plumbers diagnose the actual problem, explain what they found, and complete the repair correctly, and whether you are in Massapequa, Dix Hills, Amityville, Valley Stream, or anywhere across Long Island, every call gets the same thoroughness.

Contact our team for your toilet repair. Free estimates are available on fixture replacement if that is the direction the conversation goes.

Universe Home Services Technician near open van doors


Frequently Asked Questions About Toilet Repair

Why does my toilet keep running after I flush?

Continuous running almost always means water is escaping past the flapper. If the flapper is not seating correctly, water drains from the tank into the bowl constantly and the fill valve runs to compensate. The flapper itself may be worn, the chain may be catching it, or the flush valve seat may be pitted, and a plumber can identify which one you are dealing with and fix it in a single visit. A toilet running around the clock adds meaningfully to your water bill, and on Long Island where water rates vary by municipality, the cost adds up faster than most homeowners expect.

Why does my toilet rock when I sit on it?

Movement at the base means a failed wax ring, loose closet bolts, or a damaged floor flange. The movement itself is not the main concern, because a broken seal allows sewer gases into the bathroom and water into the subfloor with every flush. Your plumber inspects the flange before resetting the toilet so the same problem does not return within months.

What causes a weak or incomplete flush?

An incomplete flush most often comes from a flapper that closes too quickly, clogged rim jets, or a partial obstruction in the trap. Each has a different fix, which is why diagnosis before parts replacement matters, and on Long Island where hard water accelerates rim jet clogging, that specific cause shows up more often than in softer water markets.

How quickly can you respond to a toilet repair call?

Most toilet repair calls across Long Island are handled same day. For overflows or active base leaks in Wantagh, Copiague, West Hempstead, or anywhere we serve, 24/7 service is available so the damage does not compound while you wait, and Home Comfort Club members receive priority scheduling when call volume is high.

Can regular maintenance prevent toilet repairs?

An annual plumbing inspection catches worn flappers and failing fill valves before they cause a running toilet that you may not notice for weeks. Home Comfort Club members have this inspection scheduled automatically, which is the most reliable way to catch small fixture issues before they turn into larger repair calls or water damage.

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