4.8
Based on 7344 reviews
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Don’t Let a Broken AC Leave You Without Cooling This Summer

You need air conditioning repair on Long Island. We are here to help.

Whether your air conditioner stopped cooling entirely, is blowing warm air, or is showing signs something is wrong, Universe Home Services is ready.

Our family-owned and -operated company has delivered trusted home comfort services since 1954, providing reliable solutions to enhance the efficiency and performance of your HVAC systems. With our trained and experienced technicians, paired with cutting-edge technology and a commitment to customer satisfaction, we ensure prompt and professional air conditioning repairs.

(516) 473-0202

HVAC technician beside open Universe Home Services van


24/7 Emergency AC Repairs

A cooling system that quits on the hottest night of a Long Island summer is not something you wait on until morning.

July and August regularly push heat indexes past 95 degrees, and a home without air conditioning in those conditions becomes unsafe quickly, especially for young children and older family members.

Universe offers 24/7 emergency AC repair across Long Island, and the technician who arrives comes stocked for your specific system rather than placing a parts order after the fact.


Your Long Island Cooling Team

Nassau and Suffolk County homeowners have called Universe when their AC went out for decades, and outdoor units across Long Island deal with salt air from three sides of the island plus months of continuous operation that push cooling equipment harder than most manufacturer specs assume.

Serving Long Island since 1954 means our technicians know how postwar housing stock, older ductwork, and coastal corrosion all factor into the calls we handle across Levittown, Hicksville, Huntington, and Babylon, and that knowledge shows up in how fast a diagnosis actually lands.

Years in Business

Satisfaction Guaranteed

Emergency Service

Homes Serviced Annually

(516) 473-0202

Universe’s AC Repair Process

From your first call to the moment your home is cool again, the path forward is straightforward.

Call or reach out online and describe what the AC is doing. Most AC repair calls across Long Island get same-day service, and no-cooling emergencies get immediate dispatch.

Your technician arrives on time, inspects the full system, and identifies the root cause rather than the surface symptom. You hear exactly what was found in plain terms.

After you hear your options and the cost before any work begins, the approved repair is completed using quality parts, and the system is run through a full performance check to confirm it is cooling correctly before your technician leaves.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7349 reviews
Bob Grillo was a true professional. He got the job done exactly how and when we needed it
Follow-up rating! 5 stars to Nick Serafino our tech who came out when we discovered water leaking from AC drain piping. He was super knowledgeable and a fast technician. Very happy with the service . Definitely recommend calling Universe Hone Services.
What fantastic service! First time using them for HVAC spring tune up and was very impressed! My technician Chester was very polite, thorough and a pleasure to deal with. Definitely will recommend them to anyone looking for a Home repair/service company. Very affordable and was easy to get an appointment. I would give them 10 stars if I could. Especially Chester !
I had Peter McAdam come and service our AC. He came ready with tools in hand, he was very professional and polite and courteous. He was very knowledgable and able to get my AC working. Highly recommend.
Extremely thoughtful and considerate of my property.
Excellent,processional people,work with you to provide a easy experience,highly reccomended
Efficient and personable
Peter is excellent. I'd give him 10 stars if I could
Great service. Knowledgeable professional courteous
Our techs were courteous and thorough in their approach to checking and restoring our tankless water heater system and our HVAC system more recently. The yearly Home Comfort membership program was helpful in keeping the tech fees lower or free and securing immediate service.
Nick S. came to do the yearly service for my air conditioning. Nick is great and very up front which I like. After almost 17 years I need a new system. Ugh! He brought me outside and showed me all the reasons why it should be replaced. I could wait & see but didnโ€™t want to risk it so Saturday Iโ€™ll be getting a new system. It just needs to be done. I was very happy Nick explained everything to me. Heโ€™s very knowledgeable & friendly.

I would also like to acknowledge the following employees from Universe who all had some part of the installation of my furnace, compressor and humidifier. Everyone who came to my house were so friendly and respectful. The guys all explained what was being done. They also installed an Air Scrubber which purifies my system of spores, etc. The employees are Tommy Ercolano, Matt Drury, Carlos Caceros, Justin Quan-Soon, Jamell Smith and Karl Rindfleisch. All were fabulous. And I can't forget Chester Sacknievich who came back to fix an issue I was having and figured out the solution. Chester is great.

I highly recommend Universe. Their employees go above and beyond!!
Jamie is the man! I reached out to Universe Home Service towards the tail-end of my research process to install a new 2-zone mini-split system in my home. i only learned about Universe after reading an unsolicited recommendation from someone on Reddit. I already had proposals/bids from 3 other vendors by the time Jamie visited my home. He did a good job of explaining things and answered my multiple questions (with logical explanations) which helped me to reach my decision. At the end of a two week process I decided to engage Universe to perform the work and I can honestly say Jamie was a big factor in my decision. The installation is scheduled for the end of this week and I will post another review regarding how that process went afterwards.
Very knowledgeable guys.
Repaired rattling pipes.
I am always happy with the professionalism and politeness of their technicians. Itโ€™s a real peace of mind.
Service person was well informed and was able to take care of the issue in a timely manner
Dean was great. Arrived on time, checked everything & made suggestions on what might be helpful in the future (without a sales pitch). Very satisfied !
If we could give Joe Aglio 10 stars we would! He was here at 10:45 on a Sunday night, so quick, helpful, friendly and efficient. He didnโ€™t act out put out at all and explained everything. Joe also worked so neatly and explained everything.
Tech was great and very helpful
Joe was efficient and very professional
Found the issue and addressed it immediately!
Tommy, Matt and Matt did a great job. Tommy was informative, kind and patient in teaching me how to use the system. I highly recommend their services.
Friendly, knowledgeable, clean and respectful tech. Highly recommend service.
Very professional and knowledgeable
Jamie spent time reviewing everything very carefully and thoroughly, then discussed different options
Transparent with prices and offered discounts
Excellent experience overall
This company was recommended to me by a friend who was very satisfied with their service
Would definitely recommend
They were very professional and courteous. Anything they needed to move they put back when they were. I highly recommend them!
The technicians Nick and Brian came on time, were knowledgeable and professional.
Universe was at my home for my annual air conditioning service. Johnson Pyram was the technician. He was friendly and efficient and performed a very thorough examination of my system. I would highly recommend this company.
The technician was very good.
James was professional and knowledgeable answered all questions. They use best quality materials which is important to me

Universe Home Services service vehicle for local home repairs

(516) 473-0202

Signs Your AC Needs Repair

Long Island’s combination of coastal salt air, summer humidity, and continuous seasonal operation creates failure patterns we see and solve every day.

Our technicians arrive prepared for your specific system, not a generalist running through a checklist.

A cooling system running without enough refrigerant cannot cool your home no matter how long it runs. Salt air on Long Island accelerates corrosion at refrigerant line connections, making slow leaks more common here than in most markets, and homeowners in Seaford, Wantagh, and Bellmore call us for this repair more than almost any other. Locating the source, repairing it, and recharging the system to spec restores full cooling capacity.

A coil that has iced over points to restricted airflow or a refrigerant problem, and Long Island’s summer humidity makes the symptoms worse before they get better. This is one of the more common AC repair calls we handle across Massapequa, Merrick, and East Meadow through July and August, and thawing the coil without finding the underlying cause means the ice comes back within days.

Outdoor AC units on Long Island deal with salt air year-round, which corrodes capacitors and contactors faster than in most markets. Homeowners in Oceanside, Baldwin, and Freeport see this failure regularly on systems exposed to south shore air, and testing and replacing the failed components before they leave the compressor unable to start is the difference between a quick fix and an expensive secondary failure.

When your air conditioner runs on its own schedule regardless of what you set, or the temperature in the house does not match what the thermostat reads, the problem may be the controls rather than the equipment. We see this often in Farmingdale, Plainview, and Syosset where multi-zone and newer smart thermostat installs introduce communication issues, and diagnosing at the source rather than replacing parts at random is what keeps the repair from turning into a guessing game.

Long Island’s summer humidity pushes significantly more moisture through an air conditioning system than in drier climates. A backed-up condensate drain forces water where it does not belong, which is a call we handle regularly across Levittown, Hicksville, and Bethpage where finished basement air handlers mean a clogged line shows up as water damage before anyone notices the drip. Clearing the line and confirming it is flowing freely before we leave is standard.

A failing blower motor shows up as weak airflow from the vents. The system runs but your home never catches up, no matter how long the air conditioner runs, and homeowners in Garden City, Westbury, and Uniondale call us for this repair when rooms start feeling uneven. Testing the motor, replacing it when needed, and checking for secondary duct restrictions compounding the problem gets airflow back where it should be.

Why Long Island Homeowners Trust Universe for AC Repair

Choosing who handles your AC repair in Garden City, Syosset, West Babylon, or anywhere across Long Island affects whether the job gets done right the first time.

Someone who knows this island’s homes and shows up ready is what separates a real fix from a callback.

Every AC repair Universe completes is performed by a certified HVAC technician. That matters when the work involves refrigerant handling, electrical diagnostics, and the kind of coastal-corrosion failure patterns that need experience to diagnose correctly the first time.

Most AC repair calls across Long Island are handled the same day, and when your home in Lindenhurst, Copiague, or West Babylon is 85 degrees and rising, waiting days for cooling service is not an acceptable answer.

You hear what was found and what it costs to fix before anything is touched, so the price you approve is the price on the invoice. No scope creep, no surprise add-ons when the work is complete.

Universe is a BBB Accredited Business, an Energy Star partner, and a Nexstar Network member, and every AC repair is backed by those standards.

(516) 473-0202


(516) 473-0202

Should You Repair or Replace Your AC?

When your AC needs a significant repair, replacement is a fair question to ask.

Both options get an honest read with no pressure in either direction, based on the system in front of us and what the next several cooling seasons look like.

Central AC systems typically last 10 to 15 years, and salt air and Long Island’s hard cooling seasons push outdoor equipment toward the shorter end of that range. A unit under 10 years old with an isolated failure is almost always worth repairing, while one past 12 to 15 years facing a significant repair is worth a real replacement conversation.

A second or third service call in the same season signals a system failing in stages. When repair costs approach half the cost of a new system, continued investment in aging equipment rarely makes financial sense versus stepping into a newer high-efficiency unit.

Rising cooling bills with no change in usage mean a system losing efficiency. PSEG Long Island rates run among the highest in the country, so an outdated system here costs significantly more every month than it would in most other markets, and a high-efficiency replacement pays back faster.

Visible corrosion on the condenser coil, a failed compressor, or a system requiring R-22 refrigerant that is no longer manufactured are signs a unit has reached the end of its practical life. Your technician gives you an honest assessment of what is actually in front of them before any decision is made.


Worry Less About Your Home with the Home Comfort Club

The Home Comfort Club is Universe’s whole-home membership, and it takes the stress out of home maintenance by covering the systems that keep your house running under a single plan.

Members get two pre-scheduled semi-annual maintenance visits, priority scheduling when you need service, no dispatch fee on work performed, and a 24-hour emergency service guarantee.

Your central AC sits alongside heating, furnaces, heat pumps, ducted and ductless mini-splits, and boilers in what is covered, with basic visual inspections on plumbing and electrical included so nothing important gets overlooked. Contact us to learn how the membership works.

Green Universe Van parked on the side of residential street


Other Services You May Need


Schedule AC Repair Across Long Island

When your AC is not working and you need it resolved today, Universe is ready.

Our technicians diagnose the problem, explain what they found, and complete a repair that gets tested before they leave, and whether you are in Farmingdale, Syosset, Port Jefferson, or anywhere across Long Island, every call gets the same thoroughness.

Contact our team for your AC repair. Free estimates are available on replacement if that is the direction the conversation goes.

Universe Home Services Technician near open van doors


Frequently Asked Questions About AC Repair

How do I know my AC needs repair and not just a filter change?

A dirty filter causes weak airflow, but it does not cause warm air, short-cycling, unusual sounds, or water around the unit. Change the filter first, and if the problem persists, something else is wrong. Signs that point to a real AC repair include an air conditioner that runs but does not cool the house, unit making sounds it never made before, or moisture showing up where it does not belong, all of which are calls we handle regularly on Long Island where coastal humidity compounds minor issues into bigger ones.

How quickly can you get to my home?

Most AC repair calls across Long Island are handled same-day, and for no-cooling emergencies from Wantagh and Copiague to West Hempstead and Dix Hills, 24/7 service means you are not left without air conditioning through the night. Home Comfort Club members receive priority scheduling, which matters most during the first real heat wave when every HVAC company on the island is getting slammed at once.

My system is 12 years old. Is it worth repairing?

It depends on what the technician finds. An isolated failure on a well-maintained 12-year-old system is often still worth repairing, while a pattern of failures, a failed compressor, or visible corrosion on outdoor equipment that has spent years in Long Island’s salt air changes that calculation. You get an honest answer based on what is actually in front of us, not a default push in either direction.

Will the repair cost change after the technician arrives?

No. Your technician diagnoses the problem, tells you what was found, and gives you the repair cost before touching anything. You decide whether to proceed, and the quoted price is what you pay on the invoice.

Does regular maintenance actually prevent AC breakdowns?

For most failure types, yes. A spring tune-up checks refrigerant levels, cleans coils, tests electrical components, and clears the condensate drain before the cooling season starts, and most of the failures we get called for in July and August would have shown up as a minor issue in April. Home Comfort Club members have this visit scheduled automatically so it does not get skipped.

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