4.8
Based on 7605 reviews
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National Grid Value Plus Installer
Energy Star
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HVAC technician installing Carrier Central Air System

Don’t Let a Heating or Cooling Breakdown Leave You Stranded

You need your heat in January and your AC in August. When either one fails, we are here.

If your system stopped working and you need HVAC repair on Long Island, Universe Home Services is ready. We serve Farmingdale, Levittown, Huntington, Babylon, and everywhere in between, and when you call, a trained technician will diagnose the problem, explain what they find, and fix it right. Contact us online to get scheduled today.

(516) 473-0202


24/7 Emergency HVAC Repairs

Whether your system quit during a nor’easter or gave out on the hottest night of the summer, waiting until morning is not something you should have to do.

No heat in Massapequa in January and no cooling in Wantagh during an 85-percent-humidity stretch are both safety concerns, and a home without either becomes unsafe quickly for young children, older family members, and anyone with a health condition.

Universe dispatches 24/7 across Long Island, and the technician who arrives comes prepared for your specific situation rather than figuring it out on the way.

(516) 473-0202


Your Long Island, Rockland County & Bergen County HVAC Team

You are working with a company that has been serving Long Island since 1954, which matters because this market has its own patterns: oil heat still running in a significant share of homes across Levittown, Bethpage, and Seaford; hot water heating through baseboard or cast iron radiators that predates central air; outdoor equipment that takes a beating from salt air year-round.

Our technicians carry that experience into every service call, which means diagnosis lands faster and repairs stick longer because the person looking at your system has seen yours before.

Years in Business

Satisfaction Guaranteed

Emergency Service

Homes Serviced Annually

(516) 473-0202

Your HVAC Repair, Step by Step

From your first call to the moment your home is comfortable again, the path forward is straightforward.

Call or reach out online and tell us what your system is doing. Most HVAC repair calls across Long Island, Rockland County & Bergen County get same-day service, and no-heat or no-cooling emergencies get immediate dispatch.

Your technician arrives on time and starts by hearing what you have noticed: when it started, what sounds or behaviors preceded the failure, anything that changed recently. From there, the full system gets inspected across the equipment type in your home: furnace, heat pump, central AC, boiler, or ductless, along with the controls, ducts or piping, and electrical feeding it. The goal is the root cause, not the most visible symptom.

Once the diagnosis is complete, you hear what was found in plain language and receive the cost before any work begins. Once you approve, the repair is completed and the system is run through a full heating or cooling cycle to confirm correct operation before your technician leaves.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7605 reviews
Paul Reh
5 days ago
I received a quote on replacing an older existing central air conditioning for my home last summer from Frank Barczik. I didnโ€™t decide to purchase at that time. Last week an emergency situation developed and I called Frank. He quickly and professionally sent me a new quote. I decided to go ahead with the replacement. He stopped by to double check everything. Universe was able to have an installation crew at my home the next day. The crew worked neatly and diligently throughout the day to install the system by 5 pm. Frank stopped by midday to check on everything. The installers were polite and knew what they were doing. I am very satisfied with the work that was done. If you want a professional job done right the first time with a great company that stands behind their work, choose Universe.
Mary Vargas
1 week ago
Connor Tomaszewski is one of the best technicians out there and the only one who truly knows Navien boilers inside and out. His work is outstanding, and he is always professional, knowledgeable, and reliable. I highly recommend him to anyone looking for top-quality service!
We recently hired Universe for our oil to gas conversion, along with some related work. Everyone who worked on these projects was professional and a pleasure to deal with. In particular, Nikki LaCava did a wonderful job coordinating the work and assisting with our permits and other required paperwork. Brian Gerle and Hayden Muttee did a fantastic job installing the gas piping for the project, while Sal Tarantino and his crew (Hayden Muttee and Nick DiGiacomo) also did fantastic and efficient work removing our old furnace and hot water heater and installing the new equipment. Additionally, Christopher Martin did a great job fixing an interim problem with our old hot water heater before the final conversion was completed. Thanks to you all for a job very well done – each one of you deserves a five-star review! Thank you again for everything, Craig and Claudine Livingston
Paula Condit
1 week ago
Dawid Boroch and Tyler Quintero came to upgrade my electric, replace box inside and outside. Fantastic job done. Neat clean and knowledgeable. Explained all! Very happy with Universe
JG
2 weeks ago
June 2026 The pump from my washing machine decided to stop working a few nights ago. What a disaster! Thank goodness I had the gizmo on the floor that starts beeping when water hits it because it could have been a lot worse. The water in the pump kept pouring out until it was empty. I called Universe and Melanie F. came over. She evaluated the situation and made plans to come back the following day to install a new pump. I was so impressed with Melanie. Her recommendations on the new pump worked out great. I was so pleased with Melanie's professionalism and knowledge that she's coming back soon to install the automatic water main shut off when it senses a leak. Once again I highly recommend Universe and Melanie F.! April 2026 Nick S. came to do the yearly service for my air conditioning. Nick is great and very up front which I like. After almost 17 years I need a new system. Ugh! He brought me outside and showed me all the reasons why it should be replaced. I could wait & see but didnโ€™t want to risk it so Saturday Iโ€™ll be getting a new system. It just needs to be done. I was very happy Nick explained everything to me. Heโ€™s very knowledgeable & friendly. I would also like to acknowledge the following employees from Universe who all had some part of the installation of my furnace, compressor and humidifier. Everyone who came to my house were so friendly and respectful. The guys all explained what was being done. They also installed an Air Scrubber which purifies my system of spores, etc. The employees are Tommy Ercolano, Matt Drury, Carlos Caceros, Justin Quan-Soon, Jamell Smith and Karl Rindfleisch. All were fabulous. And I can't forget Chester Sacknievich who came back to fix an issue I was having and figured out the solution. Chester is great. I highly recommend Universe. Their employees go above and beyond!!
Vanessa Arnone
2 weeks ago
Our water heater unexpectedly had to be replaced after National Grid identified it as a safety concern before reconnecting our gas service. Needless to say, it was a very stressful and completely unexpected situation. From my very first phone call, everyone at Universe Home Services was kind, patient, and incredibly helpful. They understood the urgency and had a technician at my home much sooner than I expected. Jeff Madonia was outstanding. He took the time to thoroughly inspect everything, patiently answered every question I had, and never made me feel rushed or like I was inconveniencing him. He explained my options clearly, walked me through the estimates on his tablet, and made sure I understood everything before moving forward. Initially, it looked like the installation might have to wait until the following morning. I asked if there was any chance it could be done the same day, and Jeff immediately went to see what he could do. A few minutes later, he came back and told me they were going to make it happen that day. That level of customer service meant so much during a stressful situation. I also appreciated how respectful Jeff was while working in my home. Even when I had left the door unlocked while he was moving equipment in and out, he always knocked before coming back inside. That level of professionalism and respect stood out to me and made a stressful situation much easier. The entire experience, from the first phone call through the completed installation, was professional, efficient, and reassuring. Jeffโ€™s kindness, knowledge, and willingness to go the extra mile made all the difference. Thank you, Jeff, and thank you to the Universe Home Services team.
I had an issue with my HVAC, and Universal was able to send someone out very quickly. Both Chester and Dawid were knowledgeable, professional, efficient, and very respectful of my home. They diagnosed and fixed the problem promptly, and the entire experience was smooth from start to finish. Thank you for your excellent service! I will definitely use Universal again in the future and highly recommend them.
Anthony Hartmann
3 weeks ago
Excellent work by Patrick for a light fixture and hard wiring for a video doorbell with chime.
Michael Greer
3 weeks ago
Universe responded promptly to my service call and the technician was very friendly and knowledgeable. We had to wait a few days for the parts, but when it arrived (new sewage ejector pump) the repair was done quickly and everything worked perfectly.
howard valan
4 weeks ago
Tim the technician answered all my questions to my satisfaction and explained all my options thoroughly. His work solved my issue and he offered some insight into a replacement unit if I opted to do so.
Desiree Boucher
4 weeks ago
I had a great experience with Universe Home Services. I initially left a message on their call system and received a call back with 30 minutes from Laurie. I explained my concern and issue we were having with out Central AC and she was able to schedule service for that same day. I received text messages with arrival time, when the technician was on their way, and when they arrived at my home. Our service technician was Bob Grillo. He was super personable, kind and very thorough in his process. He answered all my questions and explained exactly what he was doing as he was troubleshooting. I had a great experience overall with the customer service as well as the job completion and would highly recommend Universe Home Services and Bob as the technician.
Danny Sutton from Sales was amazing.without him this was not possible.so kind and empathetic towards customer amazing service From the crew who was here to install the air condition Sean Dany Jared Brian Very professional polite and extremely knowledgeable They worked so efficiently and kept the area clean that you could not feel that a big job was completed after they left. I will recommend Universe home service to everyone out there who is looking for a reliable company.
shelly bansal
4 weeks ago
VERY. GOOD. SERVICES. THEY. COVER. GAURENTEE. FOR 5. YEARS. GOOD PRICE. TONY. ASHMAVI. THE. BEST. WHO. EXPLAINED. ALL DETAILS. AND. GIVE. GOOD PRICE. TOP. RATED. THANKS TO. UNIVERSAL. HOME. SERVICES
Scott Faucheux
4 weeks ago
We have used Universe now for a few installations, Anthony recently swapped out a toilet for us, cleared out a major blockage on a sewer line and Vidal just installed a whole house filtration system for us after our previous system failed on our 1929 house. They have been very polite, knowledgeable and efficient and have always given us fair and tiered options with pricing. We would highly recommend their services.
Justin Bridges
4 weeks ago
Micheal was a great technician, perfectly on time, fast detailed diagnosis, made quick work of the repair work, communicated everything. Universal did all my installations of all new HVAC and I always trust them with the maintenance.
Mario Sesso
1 month ago
Ac repair
Donna Cincotta
1 month ago
Kevin came to my home, evacuated the problem and detailed the situation to me. He ordered the new ductless equipment and installed it the next day. Kevin was professional, honest, neat and made sure the air conditioning was working properly. For my air conditioning units and repairs, I wouldnโ€™t go anyplace else.
The team was incredibly professional, friendly and worked efficiently to get the job done. I had a great experience
fran lucher
1 month ago
Came within reasonable time, fixed problem & checked for other possible issues.
William Funcheon
1 month ago
Dean, your technician is definitely an asset to your company. He was so thorough and kind. I canโ€™t say enough about him!
Laurence Andrews
1 month ago
I am pleased with the the service man that came out. He is very knowledgeable and professional
Donna Mckeon
1 month ago
Our service person Sean was great. Very knowledgeable and friendly. Answered all questions we had. Definitely will use Universe home services again
I canโ€™t say enough good things about Universe home services and repairs. We have been a customer of Universe for years. Recently we had a plumbing issue and they were wonderful. Jeff the plumber was very professional and a pleasure to work with. We have also worked with Marc on a gas conversion. He was very knowledgeable, professional, and helpful. Great company with quality people! Update June 2026 – another 5 stars for Universe Home Services and electrician Dawid Boroch. Dawid was very professional, knowledgeable, and his work is exceptional. He explained the scope of the job and answered our questions before beginning his work and walked us through the results afterwards. Dawid was an absolute pleasure to work with and we highly recommend him!
Marie kopczynski
1 month ago
Very professional Answer all my questions Did a great job
Ronald Goebel
1 month ago
Chester was the best service tech we ever had. A real credit to Universe-friendly, knowledgeable and thorough in his work

Universe Home Services service vehicle for local home repairs

(516) 473-0202

Signs Your HVAC System Needs Repair

Long Island, Rockland County & Bergen County homes do not follow a single HVAC blueprint. You might have a boiler for heat and a separate ductless system for cooling, you might be on oil, or you might have a heat pump working both jobs.

Our technicians work on all of it, and the patterns that signal a repair is needed show up across every equipment type.

A furnace, boiler, or heat pump that runs but does not deliver heat, or a central AC that runs without cooling, is one of the most urgent calls we handle across Hicksville, Bethpage, and Plainview. The cause could be an ignition or combustion failure, a refrigerant issue, a failed safety limit, a thermostat problem, or a fuel supply issue, and pinpointing which one restores comfort quickly.

A system that turns on and off repeatedly without completing a full heating or cooling cycle puts strain on components and drives up energy costs. Homeowners in Merrick, East Meadow, and Massapequa call us for this on both furnaces and central AC systems, and identifying the root cause protects the equipment from further wear.

Cold spots in certain rooms while others stay warm, or uneven cooling through the summer, often points to airflow restrictions, ductwork issues, a blower problem, or a failed zone valve on a boiler system. We see this regularly in Wantagh, Seaford, and Bellmore where original ductwork and zone controls have been in place for decades, and evaluating the full system brings consistent comfort back to every room.

Banging, rattling, squealing, grinding, or kettling sounds from your HVAC equipment are never normal, and each one points to a different underlying failure. We handle these calls often in Amityville, Lindenhurst, and Babylon across furnaces, boilers, and AC systems, and identifying the source accurately before the noise escalates into a bigger failure is the difference between a quick fix and a replacement conversation.

If your heating or cooling costs have been climbing with no change in usage or fuel prices, your HVAC equipment is losing efficiency. We see this regularly across Garden City, Syosset, and Plainview as systems age, and inspection usually turns up worn parts, refrigerant issues, airflow restrictions, or performance problems forcing the system to work harder than it should.

When your HVAC system is not responding correctly to temperature changes, running in the wrong mode, or failing to hold a setting, the problem may be in the controls rather than the equipment. We see this often in Farmingdale, Valley Stream, and Rockville Centre where smart thermostat upgrades on older systems introduce communication issues, and working through the full control chain finds where the fault actually lives.

Why Long Island, Rockland County & Bergen County Homeowners Trust Universe for HVAC Repair

Choosing who handles your HVAC repair in Hicksville, Melville, or anywhere across Long Island, Rockland County & Bergen County matters when the job has to be done right the first time.

Someone who shows up prepared, diagnoses accurately, and leaves the job finished is what separates a real fix from a callback.

Every HVAC repair Universe completes is performed by a certified HVAC technician. That matters because Long Island homes run the full range of equipment. Gas and oil furnaces, central AC, heat pumps, boilers, and ductless mini-splits all require specific diagnostic experience to get right.

Most HVAC repair calls across Long Island, Rockland County & Bergen County are handled same day, and for no-heat or no-cooling emergencies in Wantagh, West Hempstead, Copiague, Dix Hills, or anywhere we serve, 24/7 service means you are not left waiting through a winter night or a summer heat advisory.

You hear what was found and what it costs to fix before any work begins, so the price you approve is the price on the invoice. No scope creep, no surprise add-ons when the work is complete.

Universe is a BBB Accredited Business, an Energy Star partner, National Grid Value Plus Installer, and Nexstar Network member, and every HVAC repair is backed by those standards.

(516) 473-0202


(516) 473-0202

Should You Repair or Replace Your System?

When your HVAC system needs a significant repair, replacement is a fair question to ask.

Both options get an honest read with no pressure in either direction, based on the system in front of us and what the next several seasons look like.

Most central AC systems and furnaces last 10 to 15 years, while boilers and heat pumps typically run 15 to 20. Salt air across Long Island, felt as far inland as Bethpage and Plainview, pushes outdoor equipment toward the shorter end of those ranges. A system under 10 years old with an isolated problem is almost always worth repairing, while one past 12 to 15 years facing a significant repair is worth a replacement conversation.

A second or third service call in the same season signals a system failing in stages. When repair costs approach half the cost of replacement, continued investment in that equipment rarely makes financial sense versus stepping into a newer high-efficiency unit.

Rising energy bills with no change in usage mean a system losing efficiency. PSEG Long Island rates run among the highest in the country, so running an outdated system here costs you significantly more every month than it would in most other markets, and a high-efficiency replacement pays back faster.

Corrosion on critical components, a failed compressor, a cracked heat exchanger, or a system running on refrigerant that is no longer manufactured are signs the unit has reached the end of its practical life. Your technician gives you an honest assessment of what is actually in front of them before any decision is made.


Take Care of Your Whole Home with the Home Comfort Club

The Home Comfort Club is Universe’s whole-home membership, built around the idea that home maintenance should not mean juggling separate plans for every trade.

Members get two pre-scheduled semi-annual maintenance visits, priority scheduling when something needs attention, no dispatch fee on work performed, and a 24-hour emergency service guarantee.

Central heating and cooling, furnaces, heat pumps, boilers, and ducted and ductless mini-splits are all covered, with basic visual inspections of your plumbing and electrical included to catch wear or safety concerns before they become the reason for an emergency call.

Contact us to learn how the membership works.

Green Universe Van parked on the side of residential street



Schedule HVAC Repair Across Long Island, Rockland County & Bergen County

When your heating or cooling system is not working, Universe is ready to send a technician to your home. Our technicians diagnose the problem, explain what they found, and complete a repair that is tested before they leave, and whether you are in Farmingdale, Melville, Valley Stream, or Port Jefferson, every service call gets the same thoroughness.

Contact our team for your HVAC repair. Free estimates are available on replacement if that is the direction the conversation goes.

Universe Home Services Technician near open van doors


Frequently Asked Questions About HVAC Repair

Do you repair all system types and brands?

Yes. Central AC, furnaces, boilers, heat pumps, ductless systems, and geothermal equipment are all within scope, and we work on the brands and system types most common in Long Island homes. Reach out before scheduling if you want to confirm your specific equipment, and we will let you know what to expect on the call.

Can you come the same day?

Most HVAC repair calls across the island are handled same-day. For no-heat and no-cooling situations in Wantagh, West Hempstead, Copiague, Dix Hills, or anywhere we serve, 24/7 emergency service means you are not left waiting through a winter night or a summer heat advisory, and Home Comfort Club members receive priority scheduling when call volume is high.

Will you tell me the cost before starting?

Yes. After diagnosing the problem, your technician explains what they found and gives you the repair cost before any work begins. You decide whether to proceed, and the price quoted is the price on the invoice with nothing added after the fact.

How do I know if I should repair or replace?

That depends on your system’s age, repair history, and what the technician actually finds. A system under 10 years old with an isolated failure is almost always worth repairing, while one past 12 to 15 years with recurring issues or a major component failure is worth a replacement conversation. You get an honest assessment with no pressure toward the higher-cost option.

Can you help me avoid emergency repairs in the future?

A spring tune-up before cooling season and a fall check before heating season catch most problems before they become failures, and Home Comfort Club members have these visits scheduled automatically every year as part of whole-home membership. Most of the emergency calls we handle in January or August would have shown up as a minor issue during those seasonal visits.

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