4.8
Based on 7685 reviews
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Complete Water Conditioning Services from Universe

Water conditioning is not one product. It is a category of treatment options that address different water quality problems in different ways.

Universe Home Services has been serving Long Island, Rockland County & Bergen County homeowners for over 70 years, and our licensed master plumbers install and service the full range of water conditioning equipment, from whole-home softeners to targeted filtration systems, based on the specific water chemistry at your address. Universe provides complete water conditioning services across Long Island:

If hard water or water quality is affecting your home, contact Universe Home Services today for service anywhere in Long Island, Rockland County & Bergen County.

(516) 473-0202


Long Island, Rockland County & Bergen County’s Water Treatment Team

Long Island, Rockland County & Bergen County homeowners call Universe when they want to understand what is in their water and what to do about it.

Long Island sits in one of the hardest-water areas in the New York metro area. The water drawn from Long Island’s aquifer system carries mineral content, primarily calcium and magnesium, that deposits scale on every surface it contacts.

That includes the inside of your water heater tank, your dishwasher, your washing machine, your faucet aerators, and your pipes. Universe licensed master plumbers understand Long Island’s water chemistry and have been installing and servicing water treatment equipment across Long Island, Rockland County & Bergen County long enough to know what works here and what does not.

Years in Business

Satisfaction Guaranteed

Emergency Service

Homes Serviced Annually

Why Work With Universe Home Services?

Our plumbers understand how Long Island’s water chemistry affects plumbing systems and what treatment approaches work for the specific conditions here. That local knowledge changes the quality of the recommendation.

We do not recommend equipment before understanding what is in your water. The test results drive the recommendation, not the other way around.

Since 1954, our team has been installing and servicing water treatment equipment across Long Island, Rockland County & Bergen County. The water quality problems we address today are the same ones we have been seeing in these homes for years.

Hard water damage to a water heater, scale buildup in pipes, or cartridge failures in faucets are all plumbing problems that often surface alongside a water conditioning conversation. We handle the full plumbing scope. One call addresses what the visit turns up.

Not every Long Island home needs a whole-home softener plus a multi-stage filtration system plus an RO unit. We give you an honest assessment of what your water chemistry requires and what a properly sized solution looks like.

Water softeners require periodic maintenance, including salt refills, resin cleaning, and valve service. Filtration systems require filter cartridge replacement on schedule. We service what we install and provide a consistent service relationship after the equipment is in.

Universe is a BBB Accredited Business. Seven decades of plumbing work across Long Island stands behind every water treatment system we install.

We live and work on Long Island. Homeowners across Long Island, Rockland County & Bergen County rely on us because we know the water here and we know the homes.


An Easy, Stress-Free Scheduling Process

Getting water treatment right starts with a water test, not a product recommendation.

Universe Home Services makes the process easy from start to finish.

Call us or schedule service online at a time that works for you. We gather the details needed about your water concerns and plumbing situation.

Your licensed plumber reviews water test results and explains what they mean for your home’s plumbing and appliances. You receive a recommendation based on your specific water chemistry, household size, and plumbing configuration, not a default product.

We install water conditioning equipment to current plumbing code, handle the supply and drain connections, and set the system for your specific water conditions. You get equipment that is correctly configured from day one.

(516) 473-0202

What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7685 reviews
Steve P
23 hours ago
The company Universe were professional, knowledgeable and accommodating from estimate to install of my new AC system. The comfort consultant was patient with explaining what we needed and competitive and fair with pricing. The install team arrived exactly on time and got right to work. They were curtious and clean throughout the day, answered every question we had and explained the new system in detail before leaving. They also didn't leave a spec of debris behind from the house to the yard to the driveway. I would definitely recommend and use them again for any issue from HVAC to plumbing. It seems like they can do it all.
Phillip Matassa
2 days ago
Rich was knowledgeable about our AC system and he explained clearly what he was doing and gave tips on ways to keep it running soundly. I would definitely want Rich to come back for future maintenance to our AC & heating systems.
Lynn Katz
2 days ago
Chester the technician was extremely professional. Clean and knowledgeable.
Carlos reviewed the existing conditions and discussed the pros and cons of the possible design options, from an installers perspective who services and maintains the equipment. Very helpful!
Professional, funny and politeness
Adam
3 days ago
Had water heater and furnace serviced, Nick Sperlazza and Nick Samson are great techs, very friendly and knowledgeable and helpful. Thanks Nicks!
Grace Noll
3 days ago
Yes, the Service person, Nick S. Lwas efficient, knowledgeable, professional and courteous
Fred Goldberger
3 days ago
Universe Home Services was great when our AC unit went out. Will, the technician, was also very efficient, helpful, and friendly. I would highly recommend them!
Neal C
3 days ago
Came and gave estimate right away. Very knowledgeable.
Mona Ismail
4 days ago
I had a great experience with Johnathon from Universe Home Service for my AC repair. He was professional, friendly, and knowledgeable, and he took the time to explain the issue and make sure everything was working properly. The service was prompt and efficient, and I really appreciated his honesty and attention to detail. I would definitely recommend Johnathon and Universe Home Service to anyone looking for reliable AC repair service!
Carolyn Hecht
4 days ago
Best, most knowledgeable and courteous technicians for installations and repairs. Totally trustworthy.
Honestly, I was skeptical due to the price and upon reading negative reviews from other customers. But, Tony, the comfort advisor, definitely put me at ease by ensuring the jobโ€™s needs were met. The job was started and completed today, 9/17/26, by Mr. Espinal and Mr. Kelly. There was a third person whose name unfortunately I didnโ€™t catch. I can surely say that the 3 gentlemen that performed the job were not only polite, but knowledgeable, neat, careful and considerate when performing and moving materials throughout my home. I hope that my review speaks for years to come as I make use of the waterless water heater. I hope to be able to use them for other future needs. Thank you Universe Home Services.
Hector Raimundi
4 days ago
Will came for my yearly maintenance performed a checkup and took his time. He was knowledgeable in my furnace and checked all around. I was happy to hear that my furnace did not need any parts or additional service. Happy customer
Rochelle Slatz
4 days ago
Excellent service! Very knowledgeable and efficient service.
David and Ryan and Bryan did a fantastic job with the rewiring of my house. They cleaned up and made things very easy
Susan Frank
4 days ago
Chester was a very personable and helpful tech. The work was all completed with great care and expertise
TheCrojj
4 days ago
When my 42-year-old central a/c system started giving me problems at the height of early August heat, Universal sent someone out expeditiously. The service tech was pleasant and professional and recommended replacement of the system. He didn't deny that components could be repaired or replaced, but he explained why full replacement would be the best option. We scheduled the system overhaul two days later. In that interval, i started having doubts, so I called Universal and spoke to the service rep, who was really patient with me and addressed all my questions. I decided to proceed with the replacement. On the actual day of replacement, several techs were at the house to remove the old handler and install the new system. Everyone was so professional and kind and went out of their way to make sure they kept my home clean. They checked in with me throughout the day to provide updates and get my input. It was truly a wonderful experience. The other great thing are the text updates – I got updates whenever any service tech was arriving to my home, including their name. Special thanks to Mike Fitzpatrick, Frank Cannata, Erik Trippett, Johnnatan Marquez, Matt Restituyo, and Jose Velasquez. They're a little pricier than other companies, but I have no regrets. The service and professionalism was top notch and absolutely worth it. I would not hesitate to utilize their services again.
Lawrence was an excellent technician. He explained everything thoroughly and did a great job!!
Merly Barrios
5 days ago
Melanie F was very professional, kind, and helpful. She took the time to explain everything clearly and made the whole experience easy and pleasant. Great service!
Emia Hallie
5 days ago
Will was beyond amazing. I truly enjoyed this authentic and genuine interaction. Please keep on being an awesome human being. Wifey youโ€™re a lucky one! Heโ€™s great. Thank you, Will.
Visit from Universe was very nice! He came on time and was reassuring. I was a little nervous and he went right to work and explained all he had to do for my air conditioner! Very satisfying explanation!!! So I am going to have universe , do their job!!! Grateful !!! Today they finished and the crew that came were efficient as could be , Universe !!! Gets a Five star twice from me !!!
Laura Formes
6 days ago
Highly recommend. Brian was friendly and professional
John Foley
6 days ago
Prompt, friendly, professional, and a perfect HVAC replacement. Highly recommend this team.
Ethel Heftler
6 days ago
Great work from a gentleman who knew what he was doing !
Janet Maroldo
6 days ago
Anthony was a wonderful tech. He showed care and concern and was very polite.

Universe Home Services truck stocked for HVAC, plumbing, and electrical repairs

(609) 799-3434

Water Softeners

A water softener addresses hardness by replacing calcium and magnesium ions with sodium ions through an ion exchange process. It is the primary solution for the scale buildup problem that affects most Long Island homes.

Universe installs and services water softeners across Long Island, Rockland County & Bergen County.

White mineral deposits on faucets, showerheads, tile, and inside appliances indicate calcium carbonate scale from hard water. A water softener removes the minerals before they reach your fixtures and appliances.

Scale inside a water heater tank insulates the heating element from the water above it, forcing the system to run longer and consume more energy. Consistent hard water shortens water heater life significantly on Long Island. A softener installed upstream protects the heater.

Cartridges in single-handle faucets and valves in showerheads accumulate mineral deposits that cause them to fail faster than in softer-water areas. If you are replacing faucet cartridges more frequently than expected, hard water is typically the reason.

Hard water reduces soap and detergent effectiveness, leaves residue on dishes, and causes laundry to feel stiff. A water softener addresses all of these effects.

Water Filtration Systems

A water softener addresses hardness. A filtration system addresses a different category of concerns, including sediment, chlorine taste and odor, iron, and contaminants that softening does not remove.

Universe installs whole-home and point-of-use filtration systems across Nassau and Suffolk County.

Water with elevated iron leaves orange or brown staining on fixtures, in the toilet bowl, and in the laundry. Iron is not addressed by a standard water softener and requires a dedicated iron filter or oxidizing filter depending on the iron form present.

Chlorine taste and odor from municipal water treatment, or hydrogen sulfide producing a sulfur smell, are addressed by activated carbon filtration. A whole-home carbon filter removes these from every tap rather than just the kitchen sink.

Sediment filters protect fixtures, appliances, and downstream treatment equipment from particulate matter in the water supply. They are typically installed as a first stage in a multi-stage treatment system.

Under-sink reverse osmosis systems provide a high level of filtration for drinking and cooking water specifically. We install and service RO systems as a complement to whole-home treatment.

Water Testing

Every water treatment recommendation from Universe starts with a water test. Recommending equipment without knowing what is in the water is guesswork.

Universe provides water testing across Long Island, Rockland County & Bergen County. We can help with:

Water hardness is not uniform across the county. The appropriate softener capacity, resin volume, and regeneration frequency depends on the actual hardness of the water at your specific address. Testing confirms the number rather than relying on regional averages.

A home with elevated iron content needs a different treatment approach than one with only a hardness problem. Testing identifies which parameters are present and at what levels before any equipment is recommended.

A water test before and after system installation confirms the equipment is performing as specified. For homeowners troubleshooting an existing system, a test documents whether the system is still softening or filtering effectively.

Water supplies and treatment equipment both change over time. Annual testing catches drift in either one so the system continues to perform the way it was commissioned to.

Family dancing together in living room


Green Universe Van parked on the side of residential street

(516) 473-0202

Whole-Home Treatment Systems

A whole-home treatment system combines softening, filtration, and where appropriate, specialty treatment into a single integrated approach. The right configuration depends on your water chemistry.

Universe designs and installs whole-home treatment systems across Long Island, Rockland County & Bergen County.

Homes with hardness, iron, and taste or odor concerns benefit from a multi-stage configuration that addresses each parameter in the correct sequence. Getting the order right is part of the design.

A whole-home system has to match household water usage, not just water chemistry. Peak flow, simultaneous fixture use, and regeneration timing all factor into system sizing.

A whole-home system has to work with the plumbing already in the home, including pipe material, layout, and pressure. We evaluate the plumbing picture before recommending and installing the system.

A well-designed system is also a serviceable one. Filter changes, salt refills, and component access all get considered during installation so maintenance is straightforward across the years the system is in service.

Other Solutions for Your Home from Universe Home Services


Schedule Your Water Conditioning Service

Understanding your water is the first step.

Universe Home Services provides water testing and conditioning system installation across Long Island, Rockland County & Bergen County. Contact us online or call to get on the schedule.

Universe Home Services Technician near open van doors

Water Conditioner FAQs

What is the difference between a water softener and a water conditioner?

A water softener uses ion exchange to physically remove calcium and magnesium from the water, replacing them with sodium. The result is chemically soft water that does not deposit scale. A water conditioner is a broader term that includes softeners and other treatment approaches that address hardness or other water quality parameters through different mechanisms.

How hard is the water on Long Island?

Long Island water is among the hardest in the New York metro area, typically ranging from 10 to 20+ grains per gallon depending on the specific water district and time of year. Water above 7 grains per gallon is considered hard. A water test at your address gives you the precise number relevant to sizing and configuring your treatment equipment.

How can I tell if my water softener has stopped performing?

The most reliable indicator is testing the output water for hardness. Hard water coming out of a softener means the resin is exhausted, the regeneration cycle is not completing correctly, or the system has a bypass or brine issue. Visible scale returning to fixtures that had been scale-free is another indicator.

Does a water softener affect my plumbing pipes?

Soft water is slightly more aggressive toward older metal pipes than hard water, primarily because hard water tends to deposit a thin protective layer of calcium carbonate inside pipes. In most Long Island homes, this is not a concern that outweighs the benefits of softening. Homes with very old lead or galvanized pipes are a case where a plumber’s assessment matters before recommending a softener.

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