Water heater installation and plumbing system maintenance

When Your Hot Water Stops, You Need It Fixed Today

You count on hot water every morning. When it stops, your whole routine stops with it.

A cold shower is one thing. A water heater that’s leaking, making sounds it never made before, or delivering water that looks or smells wrong is something else entirely. Not knowing whether you’re looking at a quick fix or a failing system makes the situation more stressful than it needs to be.

Universe Home Services sends out licensed plumbers who diagnose the problem accurately and tell you exactly what it will take to fix it. Contact us online to get scheduled today.

(516) 473-0202


24/7 Emergency Water Heater Repairs

An actively leaking water heater can cause real damage in a short window, so the moment you notice a leak, a complete loss of hot water, or anything that looks like a safety concern, pick up the phone.

Universe runs 24/7 emergency water heater repair across Long Island and dispatches a licensed plumber to stop the problem and restore service.

(516) 473-0202


Your Neighborhood Has Licensed Plumbers Ready

A large share of Long Island homes deal with hard water from the tap, and Long Island, Rockland County & Bergen County water carries the mineral content that accelerates sediment buildup inside water heater tanks, corrodes anode rods faster than in softer water markets, and shortens the working life of heating elements in electric units.

Universe has been serving Long Island homeowners since 1954, and our plumbers know what local water does to these systems because they’ve been repairing the results of it across Levittown, Merrick, Copiague, and communities throughout the island for decades. Contact us online to schedule your water heater repair today.

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Homes Serviced Annually

(516) 473-0202

Your Water Heater Repair, Step by Step

From your first call to the moment your water heater is working again, the path forward is straightforward.

Call or reach out online, and we’ll ask the right questions about your water heater: type, fuel source, age, and what you’re experiencing. Same-day service is available across Long Island in most cases, or immediately when there’s an active leak.

Your plumber arrives on time and starts by hearing what you’ve noticed: the symptoms, when it started, anything that changed recently. From there, the full system gets inspected. Tank, thermostat, heating elements or burner, anode rod, pressure relief valve, supply connections, and flue if applicable. Water heater problems aren’t always what they look like on the surface, and the goal is the root cause.

Once the diagnosis is complete, you’ll hear what was found in plain language and receive the cost before any work begins. Once you approve, the repair is completed using quality parts, and the system is tested before your plumber leaves.


What Our Customers Are Saying

100% Satisfaction Guarantee

4.8
Based on 7671 reviews
Elizabeth Tenety
9 hours ago
Visit from Universe was very nice! He came on time and was reassuring. I was a little nervous and he went right to work and explained all he had to do for my air conditioner! Very satisfying explanation!!! So I am going to have universe , do their job!!! Grateful !!! Today they finished and the crew that came were efficient as could be , Universe !!! Gets a Five star twice from me !!!
Laura Formes
10 hours ago
Highly recommend. Brian was friendly and professional
John Foley
13 hours ago
Prompt, friendly, professional, and a perfect HVAC replacement. Highly recommend this team.
Ethel Heftler
13 hours ago
Great work from a gentleman who knew what he was doing !
Janet Maroldo
16 hours ago
Anthony was a wonderful tech. He showed care and concern and was very polite.
Kathy Curcio
16 hours ago
The tech was great and very helpful!
Manraj Sekhon
1 day ago
Excellent service. Lawrence is the man.
SeeYou Later
2 days ago
On time, very friendly and knowledgeable
Andrew Hulse
2 days ago
Anthony came on time and completed the job quickly and efficiently. Very professional. Highly recommend him.
Philip Gandolfo
2 days ago
Nick was responsive, courteous and competent . He explained what he was doing and cleaned the area he was working on. I'm very satisfied with his performance.
Joan
4 days ago
A plumber came quickly. Very professional & helpful. James fixed the problem. I am Very pleased with his work.
Therese LaFaye
4 days ago
Knowledgeable kind courteous
Johnson arrived in time and checked evrryything..He did an excellent job.Thankyou
Rochelle Slatz
4 days ago
Excellent service! Very knowledgeable and efficient service.
Rose Simone
4 days ago
We are so thankful that Universe Home Services called to set up our yearly member maintenance care appointment. During the system checkup Will Earley detected a Carbon Monoxide leak from the Boiler. Will explained how dangerous this is and immediately shut down the system. He is very professional. He sat down with us and we purchased a new Boiler. He explained all our options for a payment plan. The Boiler was installed the next day! Excellent customer care. Thank you Keith Hurley, Nick,Quan and King did the installation. They were knowledgeable, hardworking, respectful and efficient. They worked well together. We were pleased with their performance. The installation went great from the beginning to end.
Waike Brangan
4 days ago
Awesome service. Came within time frame advised. Kept apprised of arrival time with a text. Very courteous and professional. Extremely satisfied with the technician and this Company. Note- this service is included in the contract, so actually no payment was made. Had to make a payment selection so selected lowest one. Again, the cost for the maintenance service is $0.
Robin Simpson
5 days ago
Melanie and Joe were fantastic and very competent. They can come back anytime when I need help.
Stephen Sacco
5 days ago
Very good. JP is terrific – an asset to Universe Bob also did a great djob with Sean was excellent at problem solving But why did he put this over surge ?
Arlene
5 days ago
Brandon knew what he was doing and explained what the issue was and what to do going forward
Isaac Gordon
5 days ago
Excellent service. Explained the process and what needed to be done fully.
Peter Gayle
5 days ago
Nelson the technician arrived on time,explained the problem thoroughly, he was very professional
Bryan was very knowledgeable and helpful. Thank you for your service
Adolph Beghin
6 days ago
Absolutely great technician and service, knowledgeable and super competent
Steve Corso
6 days ago
I had called Universe Home Services for my AC issues (unusual noise, and Smell). Universe sent two technicians (Ryan,M and Pete,M) who were Very knowledgeable, Polite, and explained my options in simple terms that I could make educated decisions with. ๐Ÿ‘ This company does a great job hiring the right people for the right job, the AC installers(Keith, Quan, King) were very efficient, clean, and polite. They installed all Carriers Ductless ACโ€™s, super quiet equipment. This company even has their own electricians who worked tirelessly (Ryan,T and Trevor) five star rating by me and my family!
Shelley Wildman
6 days ago
After hours emergency call. The prior comany who installed the unit didnโ€™t return my call so I called Universe who came. The water was coming through my light fixture. No emergency shut off was installed when unit was installed and it was clogged and one had to be put in. Thank you for coming and do the the work that needed to be done!

Universe Home Services service vehicle for local home repairs

(516) 473-0202

Signs Your Water Heater Needs Repair

Water heater problems show up in different ways depending on what’s actually failing.

Our licensed plumbers handle the full range of issues, from sediment buildup to thermostat failures to pressure concerns.

A water heater that produces no hot water at all, or that runs out faster than it used to, points to a failed heating element in electric units, a burner or thermocouple issue in gas units, or a thermostat problem in either. Long Island’s hard water accelerates element corrosion in electric water heaters across Hicksville, Bethpage, and Plainview, so the diagnosis identifies which component has failed and what it takes to restore full capacity.

A thermostat that’s reading incorrectly or failing to hold its setting delivers water at the wrong temperature regardless of how you adjust it. This is one of the more common service calls we handle in older homes around Levittown, Hempstead, and Westbury where original water heater equipment is often pushed well past its service life. Testing, calibrating, or replacing the thermostat gets your system responding to your settings correctly.

That rumbling or popping sound from your water heater tank almost always points to sediment buildup on the bottom. Long Island’s hard water deposits calcium and magnesium as scale over time, and that scale traps water underneath it that steams and pops during heating, which is why homeowners in Wantagh, Seaford, and Baldwin call us for this regularly. Flushing the tank and clearing the sediment gets the system running quietly and efficiently again.

When your hot water runs rusty or brown, the cause is usually corrosion inside the tank or a depleted anode rod that’s no longer protecting the tank lining. A sulfur smell in hot water usually means bacterial growth in a tank set too low. This is a common call from homes in Massapequa, Bellmore, and Oceanside where older tanks run cooler than current code recommends. The anode rod gets inspected and replaced if needed, and the system is brought to correct operating temperature.

A leak at the supply connections is often a fitting that can be reseated or replaced, which is the most common call we get from split-level and ranch homes across Syosset, Mineola, and Garden City where original copper fittings have aged out. A leak from the pressure relief valve means the valve is doing its job by discharging to prevent overpressure, but the underlying pressure issue still needs to be found. A leak from the tank itself is a different conversation, and you’ll hear honestly what the leak source means for the system before any decision is made.

A pressure relief valve that’s discharging, dripping, or has never been tested is a safety issue, because this valve protects your water heater from dangerous overpressure. We handle these calls regularly in Lindenhurst, Amityville, and Babylon, where older installations often have valves that were never tested after the original install. Testing the valve, replacing it if it isn’t functioning correctly, and confirming system pressure is within safe range keeps your home protected.

Why Long Island, Rockland County & Bergen County Homeowners Trust Universe for Water Heater Repair

Choosing who handles your water heater repair in Garden City, Syosset, West Babylon, or anywhere across Long Island matters when you need it done right the first time.

A licensed plumber who responds fast and tells you the truth about what they find is what separates a real fix from a callback.

Every water heater repair Universe completes is performed by a licensed plumber. That matters when the work involves gas supply lines, pressure relief valves, and water supply connections that affect the safety of your home.

Most water heater repair calls are handled same day, and for active leaks in Farmingdale, Lindenhurst, Huntington, Rockville Centre, or anywhere we serve, 24/7 service means you aren’t left managing water damage while waiting for help.

You’ll hear what was found and what it costs to fix before any work begins, so the price you approve is the price on the invoice. No scope creep, no surprise add-ons when the work is complete.

Universe is a BBB Accredited Business and PHCC member, and every water heater repair is backed by those standards.

(516) 473-0202


(516) 473-0202

Should You Repair or Replace Your Water Heater?

When your water heater needs a significant repair, replacement is a fair question to ask.

Both options get an honest read with no pressure in either direction, based on the system in front of us and what the next five years look like.

Tank water heaters typically last 8 to 12 years, but hard water on Long Island shortens that range by accelerating corrosion and sediment buildup inside the tank. A unit under 8 years old with an isolated component failure is almost always worth repairing, while one past 10 to 12 years facing a significant repair, especially if the tank itself is corroding, is worth a replacement conversation.

A water heater that has needed service more than once in the past year is wearing out across multiple components. When repair costs approach half the cost of a new unit, replacement delivers more reliability per dollar than continued investment in aging equipment.

An older water heater losing efficiency runs longer to deliver the same amount of hot water, which shows up on your energy bill. On Long Island, where PSEG electricity rates run among the highest in the country, the monthly savings from a newer high-efficiency unit add up faster than in most other markets.

A tank showing rust on the exterior, a history of leaks from the tank body itself, or corrosion visible at fittings and connections has reached the end of its practical life. Your plumber gives you an honest assessment of what’s actually in front of them before any decision is made.


Take Care of Your Whole Home with the Home Comfort Club

Take Care of Your Whole Home with the Home Comfort Club

The easiest way to stay ahead of breakdowns is a membership that covers the systems your whole home depends on, not just one of them.

The Home Comfort Club is Universe’s whole-home membership, giving you two pre-scheduled semi-annual maintenance visits, priority scheduling when something does go wrong, no dispatch fee on any service work, and a 24-hour emergency service guarantee.

Heating, cooling, ducted and ductless mini-splits, boilers, heat pumps, and a basic visual plumbing inspection all fall under one plan. Contact us to learn how the membership works.

Green Universe Van parked on the side of residential street



Schedule Water Heater Repair Across Long Island, Rockland County & Bergen County

When you need a licensed plumber who diagnoses the problem, explains what they found, and completes the water heater repair correctly, Universe is the call.

Whether you’re in Massapequa, Dix Hills, Amityville, Valley Stream, or anywhere across Long Island, every call gets the same thoroughness. Contact our team for your water heater repair. Free estimates are available on replacement if that’s the direction the conversation goes.

Universe Home Services Technician near open van doors


Frequently Asked Questions About Water Heater Repair

How do I know if my water heater needs repair or replacement?

Age and the nature of the failure are the two biggest factors. A water heater under 8 years old with a failed thermostat or heating element is almost always worth repairing, while one past 10 to 12 years with a leaking tank, heavy corrosion, or a pattern of failures is usually a replacement candidate. On Long Island, where hard water shortens working life across Long Island, Rockland County & Bergen County, pattern of failure is often the clearer signal than age alone. A licensed plumber gives you an honest read after seeing the system.

Is a leaking water heater dangerous?

It depends on where the leak is coming from. A dripping pressure relief valve means the valve is doing its job, but something is driving excess pressure that needs attention. A leak at supply connections is usually straightforward, while a leak from the tank body itself points to internal corrosion. Any active leak warrants a call, and one spreading water across the floor warrants an emergency call given how quickly water damage compounds in finished Long Island basements.

How long does a water heater repair typically take?

Most water heater repair calls are completed in a single visit. Common repairs including thermostat replacement, heating element replacement, anode rod replacement, and tank flushing are handled with parts carried on the service vehicle. More complex repairs involving gas supply components or pressure relief valve replacement may require additional time or a parts order.

Does hard water really affect water heaters on Long Island?

Yes, significantly. Long Island, Rockland County & Bergen County water carries mineral content that deposits as scale inside the tank and on heating elements over time, which reduces efficiency, causes the rumbling and popping sounds homeowners notice, and shortens the working life of the unit. Annual maintenance that flushes sediment and inspects the anode rod is the most effective way to offset it, and a whole-home water softener addresses the issue at the source.

Do you repair both tank and tankless water heaters?

Yes. Universe services both traditional tank water heaters and tankless units, covering gas and electric models across all major brands. If you want to confirm we service your specific equipment before scheduling, reach out and we’ll confirm.

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