HVAC, Plumbing & Electrical Experts in Southold, NY

I woke up to water all over the floor in my boiler room, not being sure where it was coming from or how to fix it and, as if that wasn’t stressful enough, it was a Sunday morning!! After calming down from pure panic, I remembered Universe Home Services because Universe Home Services installed my new hot water heater a few years ago and did a great job. My emergency call was promptly responded to with Christopher Martin soon appearing at my home. In a word, Christopher Martin is EXCELLENT! He was able to immediately identify the source of the water as being due to a crack at the base of the glass vial that holds water from the boiler and was able to quickly replace the vial which solved the problem. Christopher Martin went the extra mile of thoroughly checking the entire boiler to ensure that there was no other part of the boiler, in addition to the cracked glass vial, that water could have been coming from. Christopher Martin was extremely knowledgeable about boilers and was happy to answer any and all questions I asked him about the problem at hand and about my boiler, in general. Not only would I not hesitate to call Universe Home Services should I have any other issues with my boiler, I would specifically request the services of Christopher Martin as he was very personable, knowledgeable and really did do an EXCELLENT job!

I really appreciate their honesty, expertise and professionalism.

I had a great experience with Brian Gerle when he came to check my boiler. He was professional, punctual, and very knowledgeable. He took the time to thoroughly inspect everything, explained what he was doing in a way that was easy to understand, and made sure the system was running safely and efficiently before he left.

I really appreciated his honesty and attention to detail. It’s reassuring to find someone you can trust with something as important as your home’s heating system. I highly recommend his services and will definitely be calling him again for any future plumbing or boiler needs!

At this point it appears to be a great job done by all.

Very professional and very friendly and great service

Today, a technician named Anthony Ezzo from Universe Home Service came and replaced the zone valve of our gas boiler.

The weather is very cold, and we were worried because the heating was not working. However, he arrived early, kindly explained the issue to us, and completed the replacement efficiently.

We truly appreciate his professionalism and excellent service. Thank you very much.

Peter Nahm
Syosset, NY

HVAC Serviceman Dylan Allen was 5 Stars
I was fustrated with Universe regarding scheduling and previous technician when he showed up – I vented – he went above and beyond to set things straight

Very professional and detailed information about the work to be preformed.

They service was excellent and Brian and Eric Were awesome

Very good

Michael Martucci was Great. He located the problem (flame sensor) and fixed it very fast. He took the time to explain what happened and why the part needed replacing. I would recommend him to come fix my home and anyone else’s again.

Frank Nappi came at 7:30 in a blizzard to fix our heat. Was very professional and helpful. Will definitely use them in the future and would highly recommend them.

Super nice. Super helpful . Great company

The dispatch process is very busy, but I stuck it out with Universe because their service people are very skilled. Nick is professional, honest, and provided excellent Information. I appreciate him giving me the details of the work he was doing and providing more facts about my system. He made it easy and is very respectful/ polite. He's serviced our unit a couple of times and always gets it done well.

Very pleased with the plumber and her service. Very personable. An expert in her plumbing knowledge. Will certainly recommend her and universe.

The service man was extremely helpful, pleasant and professional. He was able to make the necessary repair needed.

Chester the serviceman showed up on time. Came i evaluated and gave me an estimate before he started to work. Was very professional and neat. Great job well done.

Nick is one of the most professional service men I have ever met… he was informative, knew what he was talking about and told us everything we needed to do for proper maintenance.. I would recommend him anytime….

Feel free to post online….

Quick, professional, and fixed the clogged pipe fast. A little pricey, but worth it for the quality work.

I was very pleased with Breezy and his 2 coworkers. They worked neat and clean. When they were done , they answered any questions I had and made sure each one of my zones were working correctly. I was very happy with the service from the time Frank the service until the install crew left. Thank you all for your help

Very quick response time very knowledgeable technicians precise diagnosis would recommend them 100%

Very professional ,knowledgeable Good job!

I have been using Universal for my plumbing maintenance for over a decade. I am very pleased with the professional efficient customer experience. Nick the technician I have been using is exceptionally knowledgeable and experienced such a pleasure to work with he answers all my questions and concerns. I would highly recommend the Universal team.

Both Jamie B and Rich H were great, arrived in a reasonable time and explained the situation and broke down everything very well.

Jeff M. was such a HUGE help in getting our heating system back up. Such a professional and incredibly kind and honest. Book Jeff M for your next service. He knows his stuff!