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Hear From Happy Customers

Browse Our Customer Reviews

Universe Home Services is proud to provide the very best heating, AC, plumbing, electrical, and appliance repair services on Long Island—but don’t just take our word for it! Check out what our past and current customers have to say by browsing our customer reviews and testimonials. We make it our mission to go above and beyond for homeowners throughout the region, and we believe it shows. As a family owned and operated business with more than 60 years spent serving our community, we’re excited to show you how we can help you enjoy a comfortable, safe home all year long!

View all our customer reviews and, when you need home services on Long Island, call Universe Home Services at (516) 473-0202 or contact us online.

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  • I've used this company many times and their service is always great!

    “I've used this company many times and their service is always great! My AC broke a couple of weeks before my wedding and I was freaking out but Universe got the parts and fixed it just in time. the woman that helped me was named Ursula and she went above and beyond for me... I literally spoke to her every day up until the parts came in and she was so nice every time we spoke. Thank you, Ursula, for all of your help!”

    Taylor D.

  • They are the most professional, courteous and knowledgeable service company I've ever dealt with!

    “Universe is the most professional, courteous, knowledgeable service company I have ever dealt with. We were forced to use a different company last year on our Central Air because of warranty issues. They took days to even get out to look at the unit and weeks to get parts that could have been overnighted. We were miserable and it cost us thousands in labor (only parts were covered). When we had the same issue this morning - I called Universe who I have used for years on other issues. The repairman was here within an hour and by an hour later - had completely fixed the issue at a very reasonable price. I can't say enough about this company!!! Love them and "Scott"!”

    Sonny H.

  • From the prospecting phase to the contracting and permit phase and finally, through installation, I can’t express how impressed I am with you all!

    “Thank you for your support and guidance during the past several weeks, it meant so much to me! From the prospecting phase to the contracting and permit phase and finally, through installation, I can’t express how impressed I am with you all! Luis and I had recently gone through a very difficult 10 months of contractor “Hell” with our whole house remodel but your company has restored our faith in good-hearted, well intended, highly professional, do-the-right-thing contractors. Your team is the prime example for how things can and should be done! Brilliant! All of you!!!! You can ALWAYS use me as a reference! From the bottom of our hearts, Thank You!!!”

    Leslie R.

  • Universe is very nice, accommodating and informative about the services they offer!

    “In May of 2017, we hired another company we used for 40 years to install 2 ductless ac/heating units. After over 15 no-shows and going without ac the entire summer (it was now September), we called Universe to remove the other units and reinstall. The tech knew someone at Universe and kept calling him for direction so I called Universe directly myself. The salesman Glenn was so nice and not pushy at all. He answered all our questions. The day they came there was a complete difference in the equipment. The piping was a sealed/insulated quality copper piping. They had the old units and the new ones installed before noon. The other company said it would take 2 days to remove the old unit. Universe concurred that the other unit was improperly installed and had multiple leaks. My unit was up and running and my entire apartment was like a meat locker. Just the way I wanted it to be. They even came back to fix one minor issue (the piping was installed on the floor in front of the steps) and it was taken care of right away. I had AC and this winter the units have been keeping me warm and toasty as my gas unit is not working properly (another company installed) I plan on getting a contract with Universe next winter. The staff is so nice and accommodating and informative about the system itself.”

    Carla D.

  • We’ve used Universe over the years to repair various appliances and always found them reliable and honest!

    “We’ve used Universe over the years to repair various appliances and always found them reliable and honest. I recently learned that they performed other repairs, including plumbing. This evening we had a flood in one of our bathrooms, second night in a row, and after my husband tried to repair it himself. I asked friends for plumber recommendations and one mentioned Universe, prompting me to remember that they did plumbing repairs. They came quickly and the young man, Mike, was courteous and professional, explained everything to my husband and while we initially thought it was a bigger problem, Mike explained what needed to be done and it could be fixed tonight, without the need for a larger repair. While Mike was here my husband explained the heating issue we have been having, and he understood exactly - so we are bringing Universe back to help us with that issue. Highly recommend Universe!”

    Lisa S.

  • Universe Home Services is such an honest company!

    “What an honest company! I have never reviewed a company that I didn't actually hire (my hot water heater ended up being fully covered under warranty). Universe came out right after a big snow storm and was super honest and not pushing for them to make a repair that I maybe didn't need. Those ethics will make me a customer in the future and I can trust that the work done will be needed.”

    Kelly P.